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Spa and Salon Operations Leader

2 months ago

Mount Pleasant, Michigan, United States Urban Nirvana Spas & Salons Full time
Position Overview

Join a dynamic and innovative team at Urban Nirvana Spas & Salons, where you will lead a group of skilled professionals dedicated to providing outstanding beauty services. Your primary responsibility will be to ensure that every client departs feeling rejuvenated and satisfied, while fostering a collaborative environment that empowers stylists to excel in their craft.

Key Responsibilities:

  • Oversee daily operations of the salon and spa, ensuring a seamless experience for all guests.
  • Manage inventory levels effectively, making informed decisions on ordering supplies as needed.
  • Exhibit a reliable and professional demeanor, setting a positive example for the team.
  • Coordinate staff schedules to optimize service delivery and team performance.
  • Communicate company policies and objectives clearly to all team members.
  • Address and resolve client concerns promptly and professionally, enhancing overall satisfaction.
  • Collaborate with fellow managers to achieve financial targets and improve customer experiences.

Ideal Candidate Profile:

  • Minimum of 1 year experience in a management role within customer service.
  • Familiarity with salon and spa booking systems is preferred.
  • Strong attention to detail and organizational skills.
  • Ability to mediate conflicts effectively among staff and clients.
  • Commitment to maintaining a positive and encouraging atmosphere.

Employee Benefits:

  • Opportunities for professional development and career advancement.
  • Discounts on retail products.
  • Exclusive service perks and discounts.
  • Paid time off for work-life balance.
  • Comprehensive benefits package for full-time employees, including medical, dental, vision, short-term disability, life insurance, and 401K options.