Senior Revenue Growth Manager

2 weeks ago


Sunnyvale, California, United States Clari Full time
About the Role

Clari is seeking a seasoned professional to join our Customer Success team as a Sr. Customer Success Manager. As a trusted advisor to our clients, you will play a critical role in driving adoption, engagement, and experience throughout the customer journey.

Key Responsibilities
  • Proactively manage customer success to deliver consistent value throughout the customer lifecycle.
  • Develop deep product expertise and understand how Clari fits into the broader ecosystem of tools, data, and systems.
  • Build strong relationships across all levels of our customer's businesses, from individual Clari Admins to VPs and CROs.
  • Review and analyze usage data, health indicators, renewal dates, and growth opportunities in partnership with the Account Management teams.
  • Coordinate and deliver tailored training sessions to ensure confidence with the platform and cultivate customer accountability.
  • Conduct quarterly account performance planning and reviews in partnership with the Account Management team.
  • Resolve customer issues either alone or in collaboration with other Clari teams.
Requirements
  • 5+ years of experience in B2B SaaS Customer Success roles.
  • Experience with Revenue Operations and Salesforce preferred.
  • Verifiable track record of customer retention and growth by driving adoption, engagement, and experience.
  • Aptitude for learning software and staying current on industry best practices.
  • Ability to explain complex data relationships and technical issues in non-technical terms.
What We Offer
  • Competitive salary and benefits package.
  • Remote work opportunities with a focus on work-life balance.
  • Opportunities for professional growth and development.
  • A collaborative and inclusive work environment.


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