Customer Service Representative

2 weeks ago


Goodlettsville, Tennessee, United States Insight Global Full time

Job Summary: We are seeking a highly skilled and experienced Call Center Representative to join our team at Insight Global. As a key member of our Human Resources Shared Services team, you will be responsible for providing exceptional customer service to our clients, handling a variety of transactions related to HR policies, and ensuring that all interactions are handled in a professional and timely manner.

Key Responsibilities:

  • Answering calls and responding to customer inquiries in a prompt and courteous manner
  • Handling transactions related to HR policies, including benefits, leave administration, and employment center questions
  • Evaluating and analyzing employee requests and concerns, and determining the appropriate resolution
  • Communicating resolutions and escalations to customers in a clear and concise manner
  • Preparing and processing necessary paperwork and documentation

Requirements:

  • 2-3 years of experience in a call center setting, preferably in a high-volume environment
  • Strong communication and multitasking skills, with a strong phone presence
  • Experience with Human Capital Metrics (Oracle, Workday, Lawson) or Payroll/HRIS systems
  • High school diploma or equivalent

What We Offer:

  • A dynamic and inclusive work environment where diversity and inclusion are valued
  • A competitive salary and benefits package
  • Opportunities for professional growth and development

Equal Employment Opportunity: Insight Global is an equal opportunity/affirmative action employer that believes everyone matters. We are committed to creating a diverse and inclusive environment where all employees can bring their full, authentic selves to work every day. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.



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