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Customer Service Representative

2 months ago

Goodlettsville, Tennessee, United States Automated Collection Services Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Automated Collection Services, Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a seamless experience for our customers.

Responsibilities
  • Handle client inquiries via phone, chat, or email with empathy and professionalism
  • Resolve customer issues promptly and effectively
  • Collaborate with senior agents and leadership to ensure exceptional service delivery
Requirements
  • High school diploma or equivalent (degree preferred)
  • Strong computer skills and ability to learn new software
  • Excellent customer service and communication skills
  • Ability to obtain federal security clearance
  • Ability to work 40 hours per week
  • Reside within 50 mile radius of ACSI Headquarters, located in Goodlettsville, TN
  • DAILY reliable transportation
What We Offer
  • A competitive pay rate, including benefits such as Medical, Dental, Vision, and HSA
  • A comprehensive training program to ensure your success in the role
  • A supportive and collaborative work environment
  • The opportunity to work with a leading company in the student loan industry
Work Schedule

This position requires flexibility to work evenings, based on our business needs. During peak seasons throughout the year, hours of operation may be extended.

Monday: 8:00 am - 9:00 pm

Tuesday - Wednesday: 8:00 am - 8:00 pm

Thursday - Friday: 8:00 am - 6:00 pm

Saturday - Sunday: Closed