Enterprise Client Services Director
3 weeks ago
NLP Logix is seeking a seasoned Client Services Manager to join its growing team and oversee the delivery of cutting-edge AI solutions to our Enterprise clients. This key role is based out of Jacksonville, FL and requires limited travel (less than 10%) for client meetings and events.
Key Responsibilities- Build and manage strong relationships with executives and decision-makers at our Enterprise-sized clients.
- Act as a trusted advisor, deeply understanding each client's unique business and technical needs and challenges.
- Collaboratively deliver customized AI solutions that address their strategic objectives and drive quantifiable results.
- Proactively identify, recommend, and negotiate expansion opportunities for existing clients, fostering revenue growth and service utilization.
- A minimum of a bachelor's degree is required, preferably in Business Administration, Communication, or another relevant field.
- 2+ years of experience in managing client relationships and delivering complex technology solutions within the Enterprise IT or Data Science sectors.
- Proven track record of success in building and maintaining strong relationships with executives and key decision-makers.
- Ability to understand complex systems and business processes, and to articulate this information to technical and business stakeholders.
- Deep understanding of the challenges and opportunities facing Enterprise businesses in the digital age.
- Experience leading change with cross-functional teams in a fast-paced, results-oriented environment.
- Excellent communication, presentation, and interpersonal skills.
- Disciplined, organized, operates with integrity and humility.
- Strong analytical and problem-solving skills.
- Observant of client/team dynamics (strong emotional intelligence).
- Can handle pressure, deadlines, stressful situations (stays calm).
- Ability to manage multiple priorities and deadlines effectively.
- Ability and desire to drive change through high-energy, can-do attitude, comfortable working in a high-performance, entrepreneurial, open-door environment.
- Experience with Agile methodologies a plus.
NLP Logix is a Data Science product and services company based in Jacksonville, FL that specializes in AI solution development, machine learning, and advanced analytics for a variety of use cases, industries, and customers across the United States. We strive to deliver an exceptional customer experience through cutting-edge technology offerings, creative custom problem solving, and rapid delivery of our modeling, analytics, and automation assets to meet our customers' needs.
We are passionate about collaboration, innovation, and making a real difference through the power of AI. We offer a stimulating and rewarding environment where you can leverage your expertise to lead the way in shaping the future of data science.
NLP Logix is an equal opportunity employer committed to establishing a diverse workforce.
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