Client Services Director
3 weeks ago
We are seeking a seasoned Client Services Manager to join our team and oversee the delivery of cutting-edge AI solutions to our Enterprise clients.
Key Responsibilities:- Build and manage strong relationships with executives and decision-makers at our Enterprise-sized clients.
- Act as a trusted advisor, deeply understanding each client's unique business and technical needs and challenges.
- Collaboratively deliver customized AI solutions that address their strategic objectives and drive quantifiable results.
- Proactively identify, recommend, and negotiate expansion opportunities for existing clients, fostering revenue growth and service utilization.
- A minimum of a bachelor's degree is required, preferably in Business Administration, Communication, or another relevant field.
- 2+ years of experience in managing client relationships and delivering complex technology solutions within the Enterprise IT or Data Science sectors.
- Proven track record of success in building and maintaining strong relationships with executives and key decision-makers.
- Ability to understand complex systems and business processes, and to articulate this information to technical and business stakeholders.
- Deep understanding of the challenges and opportunities facing Enterprise businesses in the digital age.
- Experience leading change with cross-functional teams in a fast-paced, results-oriented environment.
- Excellent communication, presentation, and interpersonal skills.
- Disciplined, organized, operates with integrity and humility.
- Strong analytical and problem-solving skills.
- Observant of client/team dynamics (strong emotional intelligence)
- Can handle pressure, deadlines, stressful situations (stays calm)
- Ability to manage multiple priorities and deadlines effectively.
- Ability and desire to drive change through high-energy, can-do attitude, comfortable working in a high-performance, entrepreneurial, open-door environment.
- Experience with Agile methodologies a plus.
We believe "Data Science is a Team Sport." We are passionate about collaboration, innovation, and making a real difference through the power of AI. We offer a stimulating and rewarding environment where you can leverage your expertise to lead the way in shaping the future of data science.
We are an equal opportunity employer committed to establishing a diverse workforce.
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