Operations Manager

6 days ago


Bel Air, Maryland, United States Lourice Karkar - State Farm Agent Full time
Job Summary

We are seeking a highly organized and detail-oriented Office Manager to join our team at Lourice Karkar - State Farm Agent. As an Office Manager, you will be responsible for ensuring the smooth operation of our office, providing exceptional customer service, and promoting our insurance and financial services to customers.

Key Responsibilities
  • Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Relationship Building: Establish and maintain strong relationships with customers, understanding their needs and providing personalized solutions.
  • Office Management: Ensure the office is well-maintained, organized, and equipped to meet customer needs and market relevant products.
  • Team Collaboration: Work collaboratively with other team members to achieve agency goals and objectives.
Requirements
  • Communication Skills: Excellent written, verbal, and listening skills.
  • Organizational Skills: Highly organized and detail-oriented with the ability to prioritize tasks and manage multiple projects.
  • Customer Service Experience: Experience in customer service required, with a preference for experience in managing customer service teams.
  • Technical Skills: Proficient in Windows computer applications and able to learn new software and systems quickly.
Benefits
  • Paid Time Off: Paid holidays and personal/sick days.
  • Salary and Commission: Competitive salary plus commission/bonus structure.
  • Growth Opportunities: Opportunities for advancement within the agency and professional growth.


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