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Operations Supervisor

2 months ago

Bel Air, Maryland, United States Buffalo Wild Wings - Bel Air Full time
Assistant Operations Manager Job Overview

The Assistant Operations Manager is integral to ensuring that the team delivers outstanding service to patrons, emphasizes collaboration, and connects with the local community. This role involves overseeing daily operations, managing personnel, providing direction, mentoring team members, and playing a vital part in enhancing revenue and profitability while maintaining operational excellence.

Primary Responsibilities:
  • Crafting unforgettable dining experiences that encourage customer loyalty
  • Emphasizing guest-centric service and hospitality competencies among Supervisors and Team Members
  • Managing human resource activities such as hiring, training, and performance evaluation
  • Facilitating team meetings for effective communication and training
  • Ensuring cleanliness and compliance with safety regulations
  • Executing new company policies and procedures
  • Overseeing shifts to meet sales and profit objectives
Qualifications:
  • Current food safety and alcohol service certifications
  • Knowledge of labor regulations, health standards, and safety protocols
  • Strong people management, communication, and organizational abilities
  • Willingness to work flexible hours, including weekends and holidays
  • Capability to instruct and inspire team members
Physical Requirements and Work Environment:
  • Must be able to perform physical tasks and work in a moderately noisy environment
  • Reasonable accommodations are available for individuals with disabilities
  • Vision and manual dexterity requirements apply

Employee Benefits:

  • On-demand pay
  • Competitive compensation
  • Meal discounts
  • Tuition assistance
  • Additional benefits and paid time off