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Patient Service Representative/Unit Secretary

2 months ago

Roswell, Georgia, United States WellStreet Urgent Care Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative/Unit Secretary to join our team at WellStreet Urgent Care. As a key member of our staff, you will be responsible for providing exceptional patient care and administrative support to our physicians and staff.

Key Responsibilities:
  • Patient Service Representative:
    • Greet patients and provide instructions to all visitors in a polite and professional manner.
    • Analyze health insurance benefits, verify insurance eligibility, and relay relevant information regarding payment policies and billing/collection processes.
    • Maintain the readiness of the reception area.
    • Perform clerical tasks and adhere to established policies and procedures.
    • Determine and collect each patient's financial responsibility.
    • Assist the practice manager and other staff as required.
    • Provide overall support for Physicians and office operations.
    • Obtain and document patient history.
    • Understand and enforce standard healthcare regulatory requirements.
    • Collect and maintain all patient and business documents while maintaining confidentiality.
    • Perform office procedures, including all general administrative duties.
    • Document Electronic Medical Record (EMR) all medical interventions.
    • Assure HIPAA and OSHA compliance.
    • May be asked to travel to nearby locations to support the staff.
  • Unit Secretary:
    • Maintain appropriate clinical standards and follow company policies and procedures.
    • Build strong positive communication with physicians and other providers and work as a team to enhance the success of the practice.
    • Administer high-quality, patient-focused health care while recognizing the patient's individual rights.
    • Act as patient advocate and aid patients in their right to be informed and to participate in making decisions in all aspects of their medical care and treatment.
    • Initiate a patient education plan according to the individualized needs of the patient, as prescribed by physician.
    • Ensure that all aspects of care have respect for personal values and beliefs, and are focused on the individual needs of each patient.
    • Protect patient confidentiality and ensure private health information is protected and secure at all times.
    • Maintain all clinical documentation, including Narcotics Sales Logs, Medication Sales Logs, and proper disposal of sensitive information.
    • Accurately, efficiently, and completely document all clinical patient care data on both paper charts and EMR as required.
    • Utilize all equipment, supplies, facilities, and resources of the company in a prudent and efficient manner.
    • Participate in department quality improvement activities, staff educational programs, and attend departmental meetings.
    • Responsible for HIPAA compliance training and other regulatory training and compliance.
    • Ensure patient worker's comp statuses are created accurately and sent to the appropriate facility for occupational medicine services.
    • Respond to and/or refer patient and pharmacy phone consultations, documenting appropriately in EMR.
    • Offer and fill appropriate medications accurately in house as prescribed by physician.
    • Accept payments for medications, in-house services for self-pay patients, or other balances that have been determined.
    • Perform other duties as necessary, ensuring maintenance of Scope of Practice.
    • Makes copies of all X-rays for patients with imaging studies.
    • Scans in all pertinent documents related to patients' charts and patient's continuance of care.
    • Regularly keeps track of medication stock and keeps the clinic stocked with appropriate medications.
    • Maintains a medication sales average as directed for each shift worked.
    Requirements:
    • High school diploma or equivalent.
    • Prefer at least one year of experience in a medical office or emergency room setting.
    • Urgent care experience preferred, but not required.
    • Ability to work 8am to 8pm, 3 days/week, rotating weekends and holidays.
    • Experience with insurance eligibility and co-pay determination.
    • Certification and experience as a medical assistant a plus, but not required.