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Customer Service Operations Leader

2 months ago

Irvine, California, United States SEB Professional Full time

Effective Communication
Engage proactively with clients and internal teams, delivering timely updates regarding project timelines, scope modifications, and any relevant information that may influence the implementation and order fulfillment processes.

Customer Engagement
Regularly coordinate meetings with clients to ensure alignment and address any concerns.

Key Responsibilities
- Oversee customer service operations to enhance client satisfaction.
- Lead and mentor a team to foster a collaborative environment.
- Implement strategies to improve service delivery and operational efficiency.

Skills Required
- Strong leadership capabilities.
- Excellent problem-solving skills.
- Ability to adapt to changing business needs.