Customer Service Representative

4 weeks ago

Irvine, California, United States Whole Foods Market IP, L.P. Full time
Job Title: Customer Service

At Whole Foods Market, we are committed to providing exceptional customer experiences. As a Customer Service Representative, you will play a critical role in ensuring that our customers receive the highest level of service and support.

Key Responsibilities:
  • Deliver outstanding customer service and hold team members accountable for delivering exceptional customer experiences.
  • Establish clear expectations for balancing in-store customer service and completing online orders.
  • Monitor in-store and online customer flow and assign tasks to ensure seamless customer experiences.
  • Stay up-to-date on relevant competitors and industry trends.
  • Respond effectively to customer questions, requests, and concerns.
  • Build and maintain collaborative relationships with departmental leaders, store leadership, and 1P/3P partners.
  • Foster a positive and inclusive work environment that promotes outstanding teamwork and morale.
  • Maintain a safe and secure work environment and ensure compliance with relevant regulatory rules and standards.
  • Develop, coach, and mentor team members to sustain a high-performing team and minimize turnover.
Requirements:
  • 12+ months retail experience
Physical Requirements:
  • Ability to lift 50 lbs.
  • Standing/walking for 6-8 hours in an 8-hour workday.
  • Hand use: Single grasping, fine manipulation, pushing, and pulling.
  • Work requires bending, twisting, squatting, and reaching.
  • Exposure to FDA-approved cleaning chemicals.
  • Exposure to temperatures 90 degrees Fahrenheit.
  • Ability to work in a wet and cold environment.
  • Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Whole Foods Market offers a competitive hourly wage range of $17.50 - $30.20, commensurate with experience. We provide a comprehensive benefits package, including health insurance, retirement plan benefits, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.

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