Customer Service Representative

4 days ago

Irvine, California, United States Sysco Full time
Job Summary:

This is a sales support position responsible for providing direct support to all assigned account executives, marketing associates, and customers. The goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Responsibilities:
  • Answer all incoming concerns/needs from all customers.
  • Key pick-up requests and handle transportation/routing on delivery questions.
  • Process will-call orders.
  • Provide customers with invoice copies.
  • Process credits.
  • Maintain a call list.
  • Monitor orders before the cut-off.
  • Communicate regularly with the AE (account executives) and customers.
  • Manage same-day deliveries for the operating company.
  • Perform other duties as directed by the supervisor.

Qualifications:
  • High school diploma or equivalent.

  • 1 year prior to outside food service sales coordination or customer support experience.
  • Preferred: Previous call center experience.

Professional Skills:
  • Strong telephone communication skills.
  • Able to work in a fast-paced environment.
  • Ability to sit and work at a PC for extended periods.
  • Proficient in MS Office.

About Sysco:
Sysco is the global leader in food service distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

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