Customer Service Representative

2 weeks ago

Norcross, Georgia, United States Pull-A-Part Full time
Job Title: Customer Service Associate | Auto Parts

At Pull-A-Part, we're committed to providing exceptional customer service and creating a positive experience for our customers. As a Customer Service Associate, you'll play a vital role in helping us achieve this goal.

Job Responsibilities:
  • Safety First: Participate in a culture that prioritizes safety and adheres to environmental, health, and safety standards.
  • Positive Attitude: Perform daily tasks with a positive attitude and a focus on our four core company values: Respect, Help, Learn, and Grow.
  • Cleanliness and Appearance: Prioritize the cleanliness and appearance of the facility and your work area.
  • Customer Service: Listen to and interact with customers to deliver friendly, helpful, and professional customer service.
  • Inventory Management: Help customers use our digital kiosks or mobile devices to look up inventory.
  • Cash and Credit Transactions: Process cash and credit card transactions for customers at admissions and checkout.
  • Paperwork and Data Entry: Receive and process car titles and other paperwork, and read, interpret, and enter data into our computer systems for accurate record keeping.
  • Warranty Information: Provide warranty information to customers.
  • Sales Promotions: Communicate sales promotions and upcoming events to customers.
  • Performance Goals: Meet personal and team performance goals.
  • Company Policies: Abide by the Company Playbook, which includes all company policies, safety guidelines, and standard operating procedures (SOPs).
  • Dress Code: Comply with the company dress code policy.
  • Continuous Learning: Learn new skills, assist your teammates, and complete other retail tasks as directed.
Qualifications:
  • Customer Service: Commitment to delivering friendly, helpful, and professional customer service.
  • Experience: Experience in a retail or customer service position.
  • Administrative Skills: Good administrative and organizational skills, including cash management.
  • Computer Skills: Ability to work in a face-paced, team-oriented environment and good computer skills with the ability to navigate mobile devices.
  • Multi-Tasking: Ability to multi-task.
  • Physical Demands: Willing and able to stand, walk, bend, lift 50lbs, and stretch as required by a specific task.
  • Availability: Must work retail store hours, including overtime, weekends, and some holidays.
  • Reliability: Reliable means of transportation to work.
  • Preferred Qualifications: Basic knowledge of auto parts, auto parts sales experience, and bi-lingual in English and Spanish.
Benefits:
  • Medical Insurance: Low-cost medical insurance to our team members and their additional household members.
  • Dental Insurance: Low-cost dental insurance to our team members and their additional household members.
  • Vision Insurance: Low-cost vision insurance to our team members and their additional household members.
  • Life Insurance: FREE life insurance to our team members.
  • 401(k): Optional 401(k) plan with a 100% company match on the first 3% of contributions and a 50% company match on the next 2% of contributions.
  • Paid Holidays and Vacation: 9 paid holidays and paid vacation time determined by length of service.
  • On-The-Job Training: Dedicated to educating our team and providing consistent training and development opportunities.
  • Employee Referral Program: Bonus of $500 to team members who successfully refer another team member.
  • Employee Assistance Program (EAP): Free confidential employee assistance counseling by video, telephone, face-to-face sessions, or text with a therapist.
About Pull-A-Part:

Pull-A-Part is an award-winning family business serving the do-it-yourself, used auto parts market. We've developed a unique operating system based on customer service and environmental responsibility, transforming the junkyard into a sustainable recycling business.

We've been acclaimed for outstanding corporate citizenship by federal, state, and local organizations. Our commitment to resource conservation, waste reduction, and pollution prevention allows us to provide affordable used auto parts to do-it-yourself consumers while providing high-quality scrap metal, fluids, and plastics for recycling.

Learn more at: https://www.pullapart.com/

Our Core Values:
  • Respect: Our team has developed a culture where every team member and customer counts. We take time each day to show our customers and teammates that we care about their success.
  • Help: Our team members enjoy helping customers solve their automotive needs, help their store achieve daily, weekly, and monthly goals, and help their teammates accomplish their personal work and growth goals.
  • Learn: We continuously train our team members to help them feel more confident in their role. We encourage our team members to ask questions to ensure they have the knowledge and resources available to fulfill their responsibilities.
  • Grow: We're an all-inclusive business that supports the growth and development of our team members. We provide opportunities to learn new skills and advance your career.
Salary:

$15.00 per hour

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