Customer Service Representative
3 weeks ago
As a Front of House Team Member, Cashier at Pollo Campero, you will be responsible for providing an exceptional customer experience by guiding guests through our menu and ensuring their orders are accurate and fulfilled efficiently. Your primary goal will be to create a welcoming atmosphere and ensure customer satisfaction through quick, efficient service and quality products.
Key Responsibilities
- Welcoming new and repeat guests every visit and making them feel at home.
- Being knowledgeable of all menu items to make meal suggestions and answer questions, ensuring guests have a seamless dining experience.
- Verifying each guest order for accuracy, managing "to-go" orders, processing POS transactions, and following cash handling procedures to maintain a secure and efficient environment.
- Operating the cash register and counting money and giving change correctly to ensure accuracy and transparency.
- Counting the register before and after each shift with management to ensure no shortage or overage, maintaining a high level of integrity and accountability.
- Assisting with front-line food preparation procedures such as packaging and taking orders to tables, ensuring a smooth and efficient service.
- Ensuring customer satisfaction by providing quick, efficient service and quality products, meeting and exceeding guest expectations.
- Working effectively with others and communicating clearly in a busy restaurant environment, maintaining a positive and respectful attitude.
- FOLLOWING AND AIDING ALL SAFETY RULES, POLICIES, AND PROCEDURES to ensure a safe working environment.
- Must be 18 years of age or older.
- Must be fluent in English & Spanish.
- Preferred: 1+ year of experience in similar roles.
- Ability to lift and push 50 lbs.
- Ability to stand for long periods.
- Flexibility to work nights, weekends, and holidays.
- Must follow the company Personal Care and Hygiene policies.
- Must be able to produce authorized U.S. work documents.
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