Senior Customer Success Manager

22 hours ago

New York, New York, United States Simon Data Full time
About Us

Simon Data is a pioneering enterprise customer data platform that empowers marketers to create personalized data-driven experiences for their customers. We're a team of scrappy problem solvers who believe in tackling big challenges with innovative thinking and providing our customers with the support they need to deliver exceptional next-generation experiences at scale.

Our Mission

We firmly believe that business success starts and ends with people. We strive to create an environment where our team members can do their best work when surrounded by other friendly top performers who want to succeed together. This attitude is core to our values.

The Role

We're seeking a Senior Customer Success Manager to lead strategic client engagements, drive technical solutions, and manage renewals and upsells. Simon's CSMs serve as the primary point person for our clients - high growth venture-backed companies and leading enterprise brands. In this role, you will lead every phase of the post-sale relationship, from integration to campaign development and launch to renewal.

Key Responsibilities:
  • Engage with business and marketing leaders to understand their strategy in using our platform and the marketing and data teams to implement that strategy.
  • Work with Simon Data's customers on data integration and analysis to help drive their retention marketing and customer lifecycle goals.
  • Lead integration efforts with clients, working closely with our integration engineering team to provision client accounts, get data pipelines configured, and ensure the client is set up for success on the Simon platform.
  • Build client relationships and educate customers on new product offerings to drive adoption.
  • Negotiate renewals by ensuring platform value is realized to the fullest extent.
  • Generate referrals through introductions from current happy clients.
  • Champion processes and product improvements to drive efficiency and effectiveness.
Qualifications:
  • 5+ years of experience in consulting, customer success, or client-facing roles.
  • Analytical skill set, with experience in Excel or BI platforms.
  • Experience with CRM tools (i.e. Salesforce) and Project Management tools (i.e. Taskray).
  • Experience with CDWs (Snowflake, Google BigQuery, and Redshift are a plus).
  • Strong eye for business, ability to strategically partner with clients.
  • Strong project management and individual organizational skills.
  • Results-driven strategic problem solver who can thrive in an unstructured and fast-paced environment.
  • Experience managing enterprise or large SMB customers with varying adoption of the platform and customer health.
  • Query language experience a plus (e.g. SQL).
  • Experience managing technical experience in complex customer environments with strong product command and technical knowledge.
  • Thoughtful, curious, and a problem solver.
  • Bachelor's degree in Engineering, Mathematics, Economics, or other quantitative field.
What We Offer:
  • 100% coverage of medical premiums for employee and family.
  • Flexible PTO.
  • Generous Maternity and Paternity Leave.
  • Remote work, quarterly wellness, and client support stipends.
  • Professional Development Stipend.

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