Current jobs related to Senior Customer Success Manager - New York, New York - Parloa
-
Senior Customer Success Manager
1 week ago
New York, New York, United States Zendesk Full timeJob Title: Senior Customer Success ManagerAbout the Role:We are seeking a highly motivated and experienced Senior Customer Success Manager to join our team at Zendesk. As a Senior Customer Success Manager, you will be responsible for driving customer success and growth across a portfolio of Enterprise-sized customers.Key Responsibilities:* Build and foster...
-
Senior Customer Success Manager
2 months ago
New York, New York, United States Optimize Partners Full timeOptimize Partners is seeking a highly skilled Senior Customer Success Manager to join our team in the greater NYC area. As a Senior Customer Success Manager, you will work with 'blue chip' enterprise clients to drive customer engagement, achieve high adoption rates, revenue expansion, lower churn rates, and customer satisfaction.Key Responsibilities:Develop...
-
Senior Customer Success Manager
2 weeks ago
New York, New York, United States Optimize Partners Full timeSenior Customer Success ManagerOptimize Partners is seeking a seasoned Senior Customer Success Manager to join our team in the greater NYC area. As a key member of our account management team, you will be responsible for driving customer success and growth for our enterprise clients.Key Responsibilities:Develop and execute customer success plans to drive...
-
Senior Customer Success Manager
4 weeks ago
New York, New York, United States Reality Defender Full timeJob Title: Senior Customer Success ManagerReality Defender is a pioneering enterprise startup that specializes in dual-use deepfake detection across various media formats. As a Senior Customer Success Manager, you will play a crucial role in developing and executing a comprehensive customer success strategy that aligns with the company's overall business...
-
Senior Customer Success Manager
2 weeks ago
New York, New York, United States Optimize Partners Full timeSenior Customer Success ManagerOptimize Partners is seeking a seasoned Senior Customer Success Manager to join our team in the greater NYC area. As a key member of our client's success team, you will work closely with 'blue chip' enterprise customers to drive significant value from our client's products, achieving measurable results and high adoption...
-
Senior Customer Success Manager
1 week ago
New York, New York, United States Optimize Partners Full timeOur client, a fast-growing B2B SaaS company in the business process improvement software space, is seeking a Senior Customer Success Manager in the greater NYC area. This role involves working with 'blue chip' enterprise customers, managing relationships, and driving customer engagement to achieve high adoption rates, revenue expansion, lower churn rates,...
-
Senior Customer Success Manager
2 months ago
New York, New York, United States Optimize Partners Full timeOptimize Partners is seeking a highly skilled Senior Customer Success Manager to join our team in the greater NYC area. As a Senior Customer Success Manager, you will work with 'blue chip' enterprise clients to drive customer engagement, achieve high adoption rates, revenue expansion, lower churn rates, and customer satisfaction.Key Responsibilities:Develop...
-
Senior Customer Success Manager
1 month ago
New York, New York, United States Instabase Full timeAbout InstabaseAt Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry.Our MissionWe offer a consumption-based pricing model where customers can pay only for what they use, aligning directly with the value our products...
-
Senior Customer Success Manager
1 week ago
New York, New York, United States Cockroach Labs Full timeAbout the RoleCockroach Labs is seeking a highly skilled Senior Customer Success Manager to join our team. As a trusted advisor to our valued customers, you will build trust and confidence through urgency and influence to get deeper and expand accounts while preventing churn. Excellent customer-facing and consultative skills are essential, as is the ability...
-
Senior Customer Success Manager
1 week ago
New York, New York, United States BlackLine Full timeCustomer Success Manager Job DescriptionAt BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. As a Senior Customer Success Manager, you'll play a critical role in delivering post-sales efforts to our assigned customers via a consultative Customer Success program strategy.Key Responsibilities:Deliver...
-
Senior Customer Success Manager
4 weeks ago
New York, New York, United States PayPal Full timeJob Title: Senior Customer Success ManagerAt PayPal, we're committed to building an equitable and inclusive global economy. As a Senior Customer Success Manager, you'll play a key role in maintaining and strengthening relationships with key leaders in merchant organizations.Responsibilities:Develop and maintain relationships with merchants to drive organic...
-
Senior Customer Success Manager
2 weeks ago
New York, New York, United States Vertice Full timeUnlock Customer Success at VerticeVertice is a pioneering technology company revolutionizing the way businesses manage their SaaS and cloud spend. As a Senior Customer Success Manager, you'll play a pivotal role in helping our US customers achieve maximum value from our innovative product.As a key member of our post-sales team, you'll be the face of Vertice...
-
Senior Customer Success Manager
3 weeks ago
New York, New York, United States LiveRamp Full timeAbout the RoleWe are seeking a highly skilled Sr. Customer Success Manager to join our team at LiveRamp. As a key member of our customer success organization, you will be responsible for driving adoption of our products and services, ensuring timely and successful delivery of our solutions, and building strong relationships with our clients.Key...
-
Senior Customer Success Manager
2 weeks ago
New York, New York, United States Hygraph Full timeJob DescriptionAs a Senior Customer Success Manager at Hygraph, you will be responsible for serving as the primary point of contact and project manager for our customers in the North American market. Your goal will be to help them achieve their technical and business goals while driving retention and expansion using our product.You will build personal...
-
Senior Customer Success Manager
2 weeks ago
New York, New York, United States Relo Metrics Full timeJob Title: Senior Customer Success ManagerWe are seeking a seasoned Senior Customer Success Manager to join our team at Relo Metrics. This is a unique opportunity to leverage your expertise in client-facing management and drive business growth.Key Responsibilities:Develop and execute account plans to deliver exceptional client experiences and drive revenue...
-
Senior Customer Success Manager
2 weeks ago
New York, New York, United States Vertice Full time{"title": "Customer Success Manager", "description": "Job SummaryVertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS and cloud. We're looking for a talented Customer Success Manager to join our team and help us achieve our mission.Key ResponsibilitiesOwn the customer lifecycle for our largest...
-
Senior Customer Success Manager
1 month ago
New York, New York, United States adjust Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Adjust. As a key member of our Business Development Department, you will be responsible for maintaining strong relationships with our existing clients and ensuring their success through the effective use of our suite of tools.Key ResponsibilitiesDrive retention...
-
Senior Customer Success Manager
3 weeks ago
New York, New York, United States Zendesk Full timeJob DescriptionWe are seeking a highly skilled and motivated individual to join our team as a Senior Customer Success Manager. As a key member of our customer success team, you will be responsible for driving customer satisfaction and retention through proactive engagement and strategic planning.Key Responsibilities:Develop and execute customized success...
-
Senior Manager, Customer Success Lead
3 weeks ago
New York, New York, United States Reality Defender Full timeAbout Reality DefenderReality Defender is a pioneering enterprise startup that specializes in dual-use deepfake detection across various media formats. As a graduate of Y Combinator and a member of Comcast NBCUniversal LIFT Labs, Reality Defender has received backing from prominent investors and has won prestigious awards, including the RSA Sandbox Challenge...
-
Senior Manager, Customer Success Lead
4 weeks ago
New York, New York, United States Reality Defender Full timeAbout Reality DefenderReality Defender is a pioneering enterprise startup that specializes in dual-use deepfake detection across various media formats. As a graduate of Y Combinator and a member of Comcast NBCUniversal LIFT Labs, Reality Defender has received backing from prominent investors and has won prestigious awards, including the RSA Sandbox Challenge...
Senior Customer Success Manager
2 months ago
We are seeking a highly skilled Senior Customer Success Manager to join our team at Parloa. As a key member of our Customer Success organization, you will be responsible for driving customer adoption and growth through strategic consulting, project management, and relationship building.
Key Responsibilities- Customer Success Strategy: Develop and execute customized success plans to ensure customers achieve their desired outcomes with Parloa's Conversational AI platform.
- Project Management: Organize and manage customer projects from onboarding to live usage, ensuring timely delivery and stakeholder satisfaction.
- Relationship Building: Establish and maintain strong relationships with customers, understanding their needs and providing strategic guidance to drive business value.
- Communication and Collaboration: Serve as the primary point of contact for customer support requests, aligning with internal stakeholders to resolve issues and meet customer expectations.
- Stakeholder Management: Collaborate with cross-functional teams to ensure seamless customer experiences, including sales, marketing, and product development.
- Experience: At least 5 years of professional experience in Customer Success, Consulting, Account Management, or Project Management, preferably in a B2B SaaS sector managing relationships with Enterprise customers.
- Skills: Strong project management skills, passion for meeting milestones, and excellent stakeholder communication. Experience in Conversational AI and/or bot building is a plus.
- Personal Qualities: 'Own it' mentality, ability to take ownership of tasks from inception to completion, and willingness to work closely with our EMEA team in a remote setup.
- Compensation and Benefits: Attractive compensation package with equity, training and development budget, flexible working hours, unlimited PTO, and travel opportunities.
- Company Culture: Dynamic and innovative team made up of over 34 nationalities, passionate about growing together and creating opportunities for personal and professional development.
- Professional Growth: Opportunities to attend conferences and development courses to ensure continuous professional growth.
If you are a motivated and experienced professional looking to join a rapidly growing Conversational AI startup, please submit your application. We look forward to hearing from you
