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Senior Enterprise Customer Success Manager
2 months ago
As a Senior Enterprise Customer Success Manager at Signifyd, you will be responsible for managing the ongoing success of a portfolio of large, enterprise customers. You will work closely with multiple teams to ensure alignment with customer objectives and build a strategic view of your accounts to ensure long-term success.
Key Responsibilities:- Oversee the customer lifecycle to drive adoption and ensure ongoing client satisfaction and retention.
- Project manage customer onboarding to successful deployment, leading and coordinating internal and external activities.
- Work extensively with cross-functional teams to orchestrate service infrastructure around client needs.
- Identify and close renewals and expansion opportunities within your book of business.
- Have full ownership of commercial activities such as opportunity management and contract workflows.
- 5+ years of Customer Success Management or Account Management experience.
- Ability to travel when necessary.
- Proficiency in Salesforce, JIRA, Excel, and G-Suite is required.
- Proficiency in BI tools such as Looker is a plus.
- Discretionary Time Off Policy (Unlimited)
- 401K Match
- Stock Options
- Annual Performance Bonus or Commissions
- Paid Parental Leave (12 weeks)
- On-Demand Therapy for all employees & their dependents
- Dedicated learning budget through Learnerbly
- Health Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Account (FSA)
- Short Term and Long Term Disability Insurance
- Life Insurance
- Company Social Events
- Signifyd Swag
We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
