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Senior Customer Success Manager

2 months ago

New York, New York, United States Persado Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Persado. As a key member of our customer-facing team, you will be responsible for driving value and growth for our clients through the adoption of our platform.

Key Responsibilities
  • Partner with internal teams and customers to develop and execute account plans that drive customer success and growth.
  • Collaborate with customers to build relationships, establish success metrics, and track results.
  • Apply a results-oriented approach to drive customer engagement and adoption of Persado's platform.
  • Develop and execute strategies to identify and expand account opportunities.
  • Advise, educate, and onboard customers on Persado's products and testing methodologies.
  • Lead bi-weekly or monthly status calls and other ad hoc working sessions to ensure customer success.
Requirements
  • 3-6 years of relevant experience as a Customer Success Manager, Account Manager, or similar at a high growth SaaS, technology, or digital marketing company or consultancy with large Enterprise customers.
  • Tech-savvy and comfortable in a role that combines elements of multiple disciplines (customer success, technology, account management, project management, etc.).
  • An analytical mindset and comfort with data and basic business math to support results processing, business value/ROI, and impact reporting.
What We Offer
  • A competitive and equitable compensation package.
  • Generous benefits packages globally.
  • 401k matching (USA); Pension Scheme (Certain EU locations) to prepare for your future.
  • Employee Enrichment Fund to pursue a passion or upgrade your home office.
  • Structured onboarding program to ensure a confident start and long-term success for new hires.
  • Strong emphasis on career development and mobility, continuous feedback loops, and performance management.
  • Flexible time off to support work-life harmony.
  • #PersadoCares 2 paid Volunteer days per year and charitable donation match.
  • Robust Diversity, Inclusion, and Belonging initiatives.