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Senior Customer Success Manager

2 months ago

New York, New York, United States AmazonWebServices Full time
About the Role

We are seeking a highly skilled Cloud Solutions Manager to join our team at Amazon Web Services. As a key member of our Sales, Marketing, and Global Services team, you will be responsible for guiding our customers along their cloud journey, ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

Key Responsibilities
  • Customer Engagement: Demonstrate excellent customer engagement skills through all levels of an organization, including C-Suite, to drive business growth and customer satisfaction.
  • Cloud Knowledge: Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers and accelerate their cloud journey.
  • Change Management: Possess a strong background in change management and incorporate organizational change best practices seamlessly into project delivery to ensure successful customer outcomes.
  • Customer Adoption: Accelerate customer adoption through education and engagement, assisting customers in identifying use cases for priority adoption of AWS and best practice implementations.
  • Strategic Relationships: Assist in developing long-term strategic relationships with key accounts, managing time efficiently, meeting personal goals, and working effectively with other members of the sales and marketing team.
About the Team

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. We partner with a global list of customers that are building mission-critical applications on top of AWS services.

Requirements
  • 7+ years of experience leading complex, large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
  • 4+ years of experience in a customer-facing role, engaging with senior customer executives, technologists, and/or partners to solve complex business problems with advanced technologies.
  • Ability to travel up to 25% as needed.
Preferred Qualifications
  • Direct experience implementing cloud services, preferably on AWS.
  • Knowledge of AWS Services and Solutions.
  • Experience at a start-up or Digital Native company.
  • Product lifecycle or product management experience.
  • Ability to credibly coordinate between service teams and customers to meet unique customer opportunities.
  • A history of problem-solving and disruptive innovation developing technology programs and working across customer organizations.