Customer Service Liaison
4 weeks ago
We are seeking a highly skilled Customer Service Liaison to join our team at thyssenkrupp Supply Chain Services NA, Inc. in Toledo, Ohio. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Provide quality assurance support onsite at customer locations
- Use computer systems to perform administrative duties within Microsoft and Google programs
- Coordinate issue resolution between customers and internal staff members to prevent disruptions and defects
- Drive process improvements, troubleshoot issues, and perform root cause analysis
- Utilize strong communication skills and maintain a high level of personal and professional presentation in a client-facing role
- Work with employees to meet customer goals and requirements
- Participate in and support health, safety, and 6S initiatives
- Excellent communication and customer service skills
- Ability to resolve problems successfully
- Self-starting, dependable, and accepts ownership
- Previous quality process experience
- Strong troubleshooting and problem-solving skills
- High school diploma or equivalent
- Strong attention to detail
- Solid computer skills
- 2 years of previous customer service experience preferred
thyssenkrupp Supply Chain Services is a dynamic, forward-thinking company offering great benefits, career advancement, and abundant learning opportunities. As a subsidiary of the global thyssenkrupp AG based in Germany, we have the security and resources of a large corporation, with a sense of ownership that is usually reserved for small companies. Our company values are centered on promoting personal growth, diversity, community engagement, environmental responsibility, and career development.
We strive to be the preferred provider for supply chain services in North America, working mainly in 5 major industries - automotive, renewable energy, heavy manufacturing, commercial construction, and infrastructure logistics. Our services span our Hands, Wheels, Walls approach: Quality Inspection, Logistics Management, and Warehousing & Distribution.
We work together closely and respect each other, for over 200 years. If that is just as important to you as it is to us, apply now.
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