Current jobs related to Guest Services Representative - Monterey, California - Greenwood Hospitality Group

  • Customer Service Representative

    2 weeks ago

    Monterey, California, United States Allegiant Air Full time

    Customer Service RepresentativeAt Allegiant Air, we're looking for a skilled Customer Service Representative to join our team. As a key member of our ground operations team, you'll be responsible for providing exceptional customer service to all passengers, ensuring a smooth and enjoyable travel experience.Key Responsibilities:Process tickets and check...

  • Customer Service Representative

    1 week ago

    Monterey, California, United States Jessica Connally Farmers Insurance Full time

    Customer Service RepresentativeAt Jessica Connally Farmers Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our office, you'll be responsible for providing exceptional customer service and support to our clients. Your primary duties will include answering customer inquiries, processing policy...

  • Restaurant Service Assistant

    2 months ago

    Monterey, California, United States Xperience XRG Full time

    About Xperience XRGXperience XRG is a dynamic and customer-focused restaurant group that prides itself on delivering exceptional dining experiences. Our team is dedicated to providing top-notch service and creating a welcoming atmosphere for our guests.Job SummaryWe are seeking a highly motivated and detail-oriented Busser to join our team. As a Busser, you...

  • Customer Service Representative

    4 weeks ago

    Monterey, California, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers...

  • Customer Service Representative

    5 days ago

    Monterey, California, United States Farmers Insurance Full time

    At Farmers Insurance, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is ideal for someone who is passionate about delivering exceptional customer experiences and has a strong desire to learn and grow within the insurance industry.As a Customer Service Representative, you will...

  • Customer Service Representative

    1 month ago

    Monterey, California, United States Farmers Insurance Full time

    {"h1": "Customer Service Representative Job Description", "p": "At Farmers Insurance, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is ideal for someone who is passionate about delivering exceptional customer service and has a strong work ethic. Responsibilities: ","ul":...

  • Customer Service Representative

    6 days ago

    Monterey, California, United States Williams-Sonoma Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our sales team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, engaging with customers, and driving sales through personalized interactions.Key Responsibilities:Provide excellent...

  • Customer Service Representative

    6 days ago

    Monterey, California, United States Lithia & Driveway Full time

    Job Title: Call Center Representative/BDC AdminJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at BMW of Monterey. As a Business Development Center (BDC) Administrator, you will be responsible for developing, processing, managing, following up, and tracking all customers related to parts, service, and sales...

  • Policy Associate

    1 week ago

    Monterey, California, United States Gold's Gym - High Note, LLC Full time

    Job Title: Policy Associate - Front Desk RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Policy Associate to join our team at Gold\u0027s Gym - High Note, LLC. As a Policy Associate, you will be responsible for providing exceptional customer service, ensuring a positive experience for our members and guests.Key...

  • Customer Service Representative

    2 weeks ago

    Monterey, California, United States Allegiant Air Full time

    Job SummaryThis is a challenging and rewarding role that requires a high level of customer service skills, as well as the ability to work in a fast-paced environment. As a Customer Service Representative for Allegiant Air, you will be responsible for providing exceptional service to our customers, handling customer complaints and issues, and ensuring that...

  • Customer Service Representative

    5 days ago

    Monterey, California, United States Lithia & Driveway Full time

    **Dealership Opportunity**We are seeking a highly skilled Customer Service Representative to join our team at BMW of Monterey.As a Business Development Center Administrator, you will be responsible for developing and managing customer relationships, processing and tracking customer interactions, and utilizing computer and phone skills to increase...

  • Customer Service Representative

    4 weeks ago

    Monterey, California, United States U-Haul Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers with U-Haul...

  • Customer Service Representative

    2 weeks ago

    Monterey, California, United States Allegiant Travel Full time

    Job SummaryThis role is responsible for delivering exceptional customer service to all customers, including those on scheduled or charter flights. The successful candidate will also be involved in ground operations, aircraft maintenance, security, and other duties as required.Key ResponsibilitiesProcess tickets, check baggage, and monitor carry-on baggage...

  • Customer Service Representative

    6 days ago

    Monterey Park, California, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeWe are seeking a qualified customer service representative to join our team at Domino's Pizza LLC. As a customer service representative, you will be responsible for providing exceptional customer service to our valued customers.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerResolve...

  • Electronic Services Representative

    1 month ago

    Monterey Park, California, United States F & A FEDERAL CREDIT UNION Full time

    Job SummaryF & A Federal Credit Union is seeking a highly skilled Electronic Services Representative to join our team. As an Electronic Services Representative, you will be responsible for providing exceptional member support, resolving complex issues, and ensuring seamless electronic transactions.Key ResponsibilitiesProvide timely and accurate support to...

  • Customer Service Representative

    2 weeks ago

    Monterey Park, California, United States El Pollo Loco Full time

    El Pollo Loco Service Team Member Job SummaryAs a Service Team Member at El Pollo Loco, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests. Your key responsibilities will include greeting and assisting customers with their orders, processing and assembling customer orders efficiently,...

  • Customer Service Representative

    1 week ago

    Monterey Park, California, United States Domino's Pizza LLC Full time

    **About the Role**As a Customer Service Representative at Domino's, you will be responsible for providing exceptional customer experiences.**Key Responsibilities:**Greet customers and create a positive atmosphere.Take customer orders using our technology and Point of Sales System.Ensure orders are accurate and organized.**What We Offer:**A dynamic work...

  • Food Service Associate

    2 weeks ago

    Monterey, California, United States California Pizza Kitchen Full time

    Take-out Server Opportunity at California Pizza KitchenAs a Take-out Server at California Pizza Kitchen, you will be responsible for providing exceptional service and hospitality to every take-out guest. Your key responsibilities will include:Key Responsibilities:Providing awesome service and hospitality to every take-out guestTaking orders while...

  • Food Service Team Member

    2 weeks ago

    Monterey, California, United States California Pizza Kitchen Full time

    Take-out Server Job DescriptionAt California Pizza Kitchen, we're looking for a Take-out Server to join our team. As a Take-out Server, you will be responsible for providing exceptional service to our guests, taking orders with confidence and menu knowledge, packaging orders with accuracy and quality, processing various types of payments, and displaying a...

  • Sales Representative

    4 weeks ago

    Monterey, California, United States ABC Roofing & Solar Full time

    Job OpportunityWe are seeking a highly motivated and knowledgeable Sales Representative to join our Roofing & Solar Sales Team in Monterey and surrounding areas. As a Sales Representative, you will be responsible for presenting and selling our company's products and services to new and existing customers.Key Responsibilities:Take high-quality photos and...

Guest Services Representative

2 months ago

Monterey, California, United States Greenwood Hospitality Group Full time
Job Overview

Position Level
Entry Level

Location
Greenwood Hospitality Group

Employment Type
Full-Time

Education Requirement
High School Diploma

Compensation
$18.00 per hour

Job Sector
Hospitality - Hotel

Position Summary:

The Guest Services Representative is primarily tasked with managing all guest interactions, ensuring that their needs are met and expectations exceeded. This role often serves as the initial point of contact for guests, making it essential to create a welcoming and positive first impression.

The Guest Services Representative is dedicated to delivering outstanding service to both internal and external guests consistently. They will embody the values and culture of the organization.

Key Responsibilities:
  • Understand and adhere to all departmental policies, service procedures, and standards.
  • Possess comprehensive knowledge of equipment maintenance and usage, ensuring proper handling.
  • Anticipate guest needs, respond promptly, and acknowledge all guests, regardless of the time or busyness.
  • Maintain positive relationships with guests at all times.
  • Address and resolve guest complaints to ensure satisfaction.
  • Stay informed about:
    • All hotel features and services, including hours of operation.
    • Room types, layouts, decor, and locations.
    • Room rates, special packages, and promotions.
    • Daily occupancy counts and expected arrivals/departures.
    • Room availability for any given day.
    • Scheduled group activities, including locations and times.
    • All hotel and departmental policies and procedures.
  • Utilize the computer system for all functions effectively.
  • Ensure current information on rates and promotions is accessible at the front desk.
  • Prepare and ensure readiness of all materials and equipment for service.
  • Oversee the hotel entrance and manage any congestion.
  • Supervise the check-in/check-out process, proactively assisting to alleviate pressure.
  • Monitor communication logs to ensure timely follow-up on guest requests.
  • Maintain a tidy and presentable front desk area.
  • Handle guest mail according to established procedures.
  • Ensure express check-outs are processed accurately.
  • Observe guest reactions and communicate with staff to ensure satisfaction.
  • Assist guests with lost or stolen items, following hotel policy.
  • Adhere to hotel protocols for guest and employee safety during emergencies.
  • Contact newly registered guests shortly after check-in to confirm satisfaction and address any issues.
  • Ensure the security of guest accommodations.
Accountability:
The associate is responsible for all duties associated with this position and any additional tasks as assigned.

Qualifications:

Experience & Education:
  • High school diploma or equivalent.
  • Prior experience in hospitality is required.
  • Any combination of education and experience that provides the necessary knowledge, skills, and abilities.
  • Familiarity with Windows, Office, and property management systems like Opera is preferred.
Job Requirements:
  • Must be a U.S. citizen or possess a valid work permit.
  • Excellent phone etiquette is essential.
  • Proficiency in reading, writing, and speaking English is required.
  • Strong computer skills are necessary.
  • Solid understanding of Microsoft Office programs is required.
  • Ability to work effectively under pressure.
  • Accurate following of verbal and written instructions is critical.
  • Attention to detail is essential.
  • Ability to thrive in a fast-paced environment.
  • Excellent listening and communication skills are necessary.
  • Professional appearance and demeanor are required.
  • Commitment to fostering a teamwork environment.
  • Flexibility to work evenings, weekends, and holidays is necessary.
  • Ability to interact effectively with guests and associates.
  • Skilled in resolving conflicts diplomatically.
  • Passion for creating exceptional guest experiences.
  • Strong guest and associate relations skills, with problem-solving capabilities.
  • Leadership, motivational, organizational, and verbal communication skills are essential.
Working Conditions:
  • Must be able to stand for extended periods, with intermittent walking.
  • Occasional lifting, carrying, pushing, and pulling up to 50 lbs. with assistance.
  • Frequent simple grasping, fine manipulation, and repetitive hand and arm movements.
  • Occasional bending, squatting, crawling, kneeling, and walking on uneven surfaces.
  • Ability to work outdoors in various weather conditions.
  • Occasional climbing of stairs indoors and outdoors in different weather conditions.
The physical demands outlined here represent those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description does not imply that these are the only duties to be performed by this employee. Additional tasks may be assigned by the supervisor.