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Guest Services Associate

2 months ago

Monterey, California, United States Portola Hotel & Spa Full time
Join Our Esteemed Team

We are excited to announce an opportunity for a Guest Services Associate - Porter to become a vital part of our Front Office team at Portola Hotel & Spa. In this role, you will be responsible for ensuring that guests are warmly welcomed and their belongings are handled with care. Your expertise will also extend to providing valuable insights about our facilities and the surrounding area, enhancing the overall guest experience.

Primary Duties:

  • Greet guests with a friendly demeanor upon their arrival and departure
  • Efficiently manage luggage and ensure its safe delivery to guest accommodations
  • Uphold cleanliness and organization in all guest service areas
  • Share information regarding local attractions and hotel amenities
  • Adhere to all safety and security protocols

Required Qualifications:

  • High School Diploma or equivalent is mandatory
  • Prior experience in the hospitality sector is advantageous
  • Ability to thrive in a dynamic and fast-paced environment
  • Excellent communication and problem-solving abilities
  • Physical capability to lift items weighing up to 75 lbs

If you are a dedicated individual with a passion for customer service and teamwork, we invite you to consider this opportunity to contribute to unforgettable experiences for our guests.