Client Support Representative

2 weeks ago


West Palm Beach, Florida, United States My Bambu Full time
Job Overview

Salary: $50,000/Year

About MyBambu:

MyBambu is an innovative financial technology platform that provides a comprehensive mobile digital financial solution aimed at underserved communities, particularly within Hispanic populations. Our mission is to enhance financial inclusion by offering straightforward access to various services, such as checking accounts without credit checks, remittance services, bill payments, and mobile top-ups. In 2020, we were honored with the FIS Impact Award for our commitment to innovation, as we strive to eliminate barriers to financial access and literacy, empowering our users through a bilingual, user-friendly mobile interface tailored to diverse needs.

Work Schedule: Monday to Friday, 8:30 AM to 4:30 PM, with rotating weekends from 10 AM to 6 PM.

MyBambu is an E-Verify participant and will provide necessary information to confirm work authorization.

Your Role:

At MyBambu, your contribution can make a significant impact. We seek an individual who is enthusiastic about playing a vital role in the success of our organization. We value professionalism but also encourage a fun and engaging work environment. This full-time position reports directly to the Chief Marketing and Operations Officer.

As a Customer Care Specialist, you will be tasked with delivering outstanding support and satisfaction to our esteemed customers. Our team of skilled and compassionate representatives is equipped to manage a variety of inquiries, providing technical assistance, resolving issues, transferring calls to the appropriate department, and ensuring a seamless customer experience.

Key Responsibilities:

  • Customer Support: Deliver exceptional service to MyBambu users through phone, email, and chat, ensuring inquiries are addressed, issues resolved, and customers are guided through our platform with a focus on first-call resolution.
  • Technical Assistance: Utilize your technical skills to troubleshoot and assist customers with any challenges they face while navigating our services.
  • Banking Expertise: Apply your knowledge of banking and financial services to address customer questions related to transactions and account management.
  • Software Skills: Demonstrate proficiency in Microsoft Office applications to document customer interactions and manage cases effectively, while utilizing Salesforce for logging and updating customer records.
  • Multilingual Support: Provide assistance in multiple languages if bilingual, catering to our diverse customer base.
  • Collaboration: Work alongside cross-functional teams, including technical support and sales, to meet customer needs and contribute to ongoing improvement initiatives.

Qualifications:

  • Bilingual proficiency in Spanish and/or Creole is required.
  • A minimum of one year of experience in customer service and sales.
  • Technologically adept with a strong understanding of Microsoft Suite; experience with Salesforce is a plus.
  • Experience in the banking or financial sector is highly desirable.
  • Excellent communication skills with a customer-focused approach.
  • Proven track record of meeting or exceeding targets in a sales-driven environment.
  • Strong problem-solving abilities and adaptability to a fast-paced work setting.

Physical Requirements:

  • Ability to sit for extended periods while working on a computer.
  • Capability to lift up to 15 pounds as needed.

Benefits at MyBambu:

  • Comprehensive medical coverage.
  • Fifteen (15) days of Paid Time Off.
  • Seven (7) days of Paid Holidays.


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