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Front Desk Supervisor

2 months ago

Columbus, Ohio, United States Home 2 Suites Columbus Full time
Front Desk Supervisor Job Description

The Front Desk Supervisor is a key member of our team at Home2 Suites Columbus, responsible for overseeing the guest services team to ensure seamless operations.

Key Responsibilities:

  • Provide exceptional guest service, responding to requests, problems, and complaints in a timely and professional manner.
  • Lead daily and monthly rooms meetings to ensure effective communication and task management.
  • Participate in the M.O.D. program to drive revenue growth and occupancy.
  • Work collaboratively with accounting to resolve discrepancies and ensure accurate cash handling.
  • Ensure staff adhere to company policies and house rules, promoting a positive guest experience.
  • Assist in revenue and occupancy forecasting, analyzing data to inform business decisions.
  • Monitor VIPs, special guests, and requests, ensuring personalized service.
  • Review daily guest services work and activity reports to identify areas for improvement.

Requirements:

  • High school education or equivalent experience.
  • Minimum 3 years of experience in guest services, with at least one year in a supervisory role.
  • Excellent management, organization, communication, and leadership skills.
  • Ability to work any shift, weekends, holidays, and special events as needed.
  • Valid driver's license from the applicable state.

Physical Requirements:

  • Basic office skills, experience with personal computer and Microsoft Office.
  • Regularly required to sit, stand, walk, bend, and use hands to handle objects, tools, or controls.
  • Ability to lift up to 50 lbs. and work most shifts in a standing position.