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IT Support Specialist

2 months ago


Tulsa, Oklahoma, United States Syntricate Technologies Full time
Job Title:
IT Support Technician

Location:
Tulsa, OK

Duration:
Contract - 3-4 months, potential to extend

Job Description:

As a key member of our IT team, you will provide exceptional support to our employees, ensuring they receive timely and effective assistance in a fast-paced environment. With a focus on delivering 100% uptime and a positive customer experience, you will be the first point of contact for our customers, providing hands-on and remote support for a specific office or offices.

Responsibilities:

  • Provide enhanced IT customer support to assigned offices, including in-office 'walk-ups'
  • Assist customers with software installations and hardware repair
  • Develop technical knowledge of our applications and services
  • Guide customers through troubleshooting issues
  • Own issues and bring them to resolution as quickly as possible, providing proactive updates
  • Escalate complex laptop issues to ensure quick resolution
  • Participate in MIM calls to assist with gathering information, troubleshooting, and testing of solutions
  • Troubleshoot issues in a Windows 10, Office 365, and SharePoint environment
  • Utilize remote support tools to support dispatch offices where a technician is not always on site
  • Find solutions from previous cases using the Knowledge Base
  • Communicate knowledge gaps in issue resolution
  • Ensure tickets are properly updated and the asset management system is properly updated
  • Participate in testing of images and software deployments at the Pilot level, ensuring documentation is accurate
  • Assist with events in offices or conferences
  • Provide on-site support for client meetings
  • Perform weekly maintenance of on-site printers, access points, conference room technology, MDF closets, and phone equipment
  • Maintain the on-site IT space and routinely monitor inventory stock
  • Provide concise and detailed information on issues when escalating to other groups or Customer Experience leaders for assistance
  • Be proactive in taking ownership of tasks and managing them through completion, knowing when to ask for help
  • Other duties as assigned

Requirements:

  • College degree or equivalent combination of education and experience
  • 1 to 3 years of experience in field service support working with technology industry
  • Prior experience with end-user services, information technology, or related field
  • Strong knowledge of Windows Operating systems
  • Strong knowledge of Office products
  • Knowledge of Remedy or ServiceNow ticket systems
  • Established laptop hardware experience
  • Understanding of mobile devices calendar and mail support for iOS and Android
  • Basic analytical and problem-solving skills
  • Experience working with printers, copiers, faxes, video conferencing, and other multimedia technology
  • Flexibility to learn new technologies and quickly adapt
  • Strong interpersonal skills to interact with clients and team members
  • Strong organizational skills
  • Strong communication skills
  • Ability to work independently but also in a team environment