IT Support Specialist
4 weeks ago
At Syntricate Technologies, we are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients. Your primary goal will be to ensure that our clients receive the highest level of support in a timely and efficient manner.
Responsibilities:
Provide technical support to clients via phone, email, and in-person
Troubleshoot and resolve technical issues related to hardware, software, and network
Collaborate with the customer experience team to ensure 100% uptime and a positive customer experience
Participate in MIM calls to assist with gathering information, troubleshooting, and testing of solutions
Utilize remote support tools to support dispatch offices where a technician is not always on site
Find solutions from previous cases using the Knowledge Base
Communicate knowledge gaps in issue resolution
Ensure tickets are properly updated and asset management system is properly updated
Participate in testing of images and software deployments at the Pilot level ensuring documentation is accurate
Assist with events in-offices or conferences
Provide on-site support for client meetings
Weekly maintenance of on-site printers, access points, conference room technology, MDF closets, and phone equipment
Maintenance of on-site IT space and routinely monitor inventory stock
Provide concise and detailed information on issues when escalating to other groups or Customer Experience leaders for assistance
Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help
Requirements:
College degree or equivalent combination of education and experience
1 to 3 years of experience in field service support working with technology industry
Prior experience with end user services, information technology, or related field
Strong knowledge of Windows Operating systems
Strong Knowledge of Office products
Knowledge of Remedy or ServiceNow ticket systems
Established laptop hardware experience
Understanding of mobile devices calendar and mail support for iOS and Android
Basic analytical and problem-solving skills
Experience working with printers, copiers, faxes, video conferencing, and other multimedia technology
Flexibility to learn new technologies and quickly adapt
Strong interpersonal skills to interact with clients and team members
Strong organizational skills
Strong communication skills
Ability to work independently but also in a team environment
About Syntricate Technologies:
Syntricate Technologies is a leading provider of IT services and solutions. We are committed to delivering high-quality support to our clients and are seeking a talented IT Support Specialist to join our team. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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