IT Support Specialist

4 weeks ago


Tulsa, Oklahoma, United States Syntricate Technologies Full time
Job Title: IT Support Specialist

At Syntricate Technologies, we are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients. Your primary goal will be to ensure that our clients receive the highest level of support in a timely and efficient manner.

Responsibilities:

Provide technical support to clients via phone, email, and in-person

Troubleshoot and resolve technical issues related to hardware, software, and network

Collaborate with the customer experience team to ensure 100% uptime and a positive customer experience

Participate in MIM calls to assist with gathering information, troubleshooting, and testing of solutions

Utilize remote support tools to support dispatch offices where a technician is not always on site

Find solutions from previous cases using the Knowledge Base

Communicate knowledge gaps in issue resolution

Ensure tickets are properly updated and asset management system is properly updated

Participate in testing of images and software deployments at the Pilot level ensuring documentation is accurate

Assist with events in-offices or conferences

Provide on-site support for client meetings

Weekly maintenance of on-site printers, access points, conference room technology, MDF closets, and phone equipment

Maintenance of on-site IT space and routinely monitor inventory stock

Provide concise and detailed information on issues when escalating to other groups or Customer Experience leaders for assistance

Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help

Requirements:

College degree or equivalent combination of education and experience

1 to 3 years of experience in field service support working with technology industry

Prior experience with end user services, information technology, or related field

Strong knowledge of Windows Operating systems

Strong Knowledge of Office products

Knowledge of Remedy or ServiceNow ticket systems

Established laptop hardware experience

Understanding of mobile devices calendar and mail support for iOS and Android

Basic analytical and problem-solving skills

Experience working with printers, copiers, faxes, video conferencing, and other multimedia technology

Flexibility to learn new technologies and quickly adapt

Strong interpersonal skills to interact with clients and team members

Strong organizational skills

Strong communication skills

Ability to work independently but also in a team environment

About Syntricate Technologies:

Syntricate Technologies is a leading provider of IT services and solutions. We are committed to delivering high-quality support to our clients and are seeking a talented IT Support Specialist to join our team. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

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