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Technical Application Support Specialist

2 months ago

Sandy Springs, United States StellarMettle Placements Full time

The Application Support Specialist plays a crucial role in providing technical assistance to users experiencing challenges with the company's proprietary software. This entry-level position is designed for individuals eager to develop a comprehensive understanding of the application, enabling them to offer effective support through both phone and email channels to users across various departments.

Key Responsibilities:

  • Handle and resolve standard email inquiries from corporate users.
  • Serve as a communication bridge with the development team for ongoing production support.
  • Examine and escalate application-related issues while proposing alternative solutions when necessary.

Qualifications:

  • A Bachelor's or Associate's degree in any discipline; degrees in Information Technology are preferred.
  • Capability to deliver call center support effectively.
  • Excellent verbal and written communication abilities.
  • High level of responsibility and accountability.
  • Strong analytical and troubleshooting skills.

We encourage interested candidates to apply.