Senior Technical Support Specialist
6 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at NICE. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers and resolving complex technical issues.
Key Responsibilities- Provide technical assistance to customers via phone, email, and chat
- Troubleshoot and diagnose complex technical issues
- Collaborate with internal departments to resolve customer issues
- Document and track customer interactions
- Escalate complex issues to senior technical support team
- Associate degree or equivalent work experience in a technical field
- 6+ years of experience in a customer service field, preferably in a technical capacity
- Excellent technical, troubleshooting, and analytical skills
- Ability to work in a fast-paced environment and think critically
- Excellent communication and interpersonal skills
- 4+ years of experience in a technical support role
- IP Telephony/Telecommunications experience
- Experience with database and SQL concepts
NICE is a global leader in software products that deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Our software manages over 120 million customer interactions and monitors 3+ billion financial transactions every day.
We are proud to be an equal opportunity employer and welcome applications from diverse candidates.
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Senior Technical Support Specialist
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