Senior Technical Support Specialist

6 days ago


Sandy, United States NICE Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at NICE. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers and resolving complex technical issues.

Key Responsibilities
  • Provide technical assistance to customers via phone, email, and chat
  • Troubleshoot and diagnose complex technical issues
  • Collaborate with internal departments to resolve customer issues
  • Document and track customer interactions
  • Escalate complex issues to senior technical support team
Requirements
  • Associate degree or equivalent work experience in a technical field
  • 6+ years of experience in a customer service field, preferably in a technical capacity
  • Excellent technical, troubleshooting, and analytical skills
  • Ability to work in a fast-paced environment and think critically
  • Excellent communication and interpersonal skills
Preferred Qualifications
  • 4+ years of experience in a technical support role
  • IP Telephony/Telecommunications experience
  • Experience with database and SQL concepts
About NICE

NICE is a global leader in software products that deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Our software manages over 120 million customer interactions and monitors 3+ billion financial transactions every day.

We are proud to be an equal opportunity employer and welcome applications from diverse candidates.



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