Senior Technical Support Specialist

1 week ago


Sandy, United States NICE Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at NICE. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers and resolving complex technical issues.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat
  • Resolve complex technical issues and troubleshoot problems
  • Collaborate with internal teams to resolve customer issues
  • Document and track customer interactions and issues
  • Stay up-to-date with new technologies and products
Requirements
  • Associate degree or equivalent work experience
  • 6+ years of experience in a customer service field, preferably in a technical capacity
  • Excellent technical, troubleshooting, and analytical skills
  • Ability to excel in a fast-paced, agile environment
  • Excellent communication skills
About NICE

NICE is a leading provider of software solutions for customer experience, financial crime prevention, and public safety. We are committed to delivering exceptional customer experiences and fighting financial crime. Our software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations.



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