Senior Technical Support Specialist

1 day ago


Sandy, United States NICE Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at NICE. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers and resolving complex technical issues.

Key Responsibilities
  • Provide technical assistance to customers via phone, email, and chat
  • Troubleshoot and diagnose complex technical issues
  • Collaborate with internal teams to resolve customer issues
  • Document and track customer interactions
  • Escalate complex issues to senior technical support team
Requirements
  • Associate degree or equivalent work experience in a technical field
  • 6+ years of experience in a customer service or technical support role
  • Excellent technical, troubleshooting, and analytical skills
  • Ability to work in a fast-paced environment and think critically
  • Excellent communication and interpersonal skills
Preferred Qualifications
  • 4+ years of experience in a technical support role in software or telecommunications environment
  • IP Telephony/Telecommunications experience
  • Experience in a telephony/telecommunications environment
  • Dialer knowledge and Workforce Management experience
  • Web Services and API knowledge and understanding of conceptual use
  • Competent in database and SQL concepts
About NICE

NICE is a global leader in software products that deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Our software manages more than 120 million customer interactions and monitors 3+ billion financial transactions every day.

We are proud to be an equal opportunity employer and welcome applications from diverse candidates.



  • Sandy, United States NICE Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at NICE. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers and resolving complex technical issues.Key ResponsibilitiesProvide technical support to customers via various communication channels, including email,...


  • Sandy, United States NICE Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at NICE. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers and resolving complex technical issues.Key ResponsibilitiesProvide technical support to customers via phone, email, and chatResolve complex technical...


  • Sandy, United States InComm Full time

    About InComm PaymentsInComm Payments is a leading provider of innovative payment solutions. Our team is dedicated to delivering exceptional support to our clients and partners worldwide.Job SummaryWe are seeking a highly motivated Product Support Analyst to join our global support team. As a Product Support Analyst, you will be responsible for providing...


  • Sandy, United States InComm Full time

    About InComm PaymentsInComm Payments is a leading provider of innovative payment solutions. Our team is dedicated to delivering exceptional support to our clients and partners worldwide.Job SummaryWe are seeking a highly motivated Product Support Analyst to join our global support team. As a Product Support Analyst, you will be responsible for providing...


  • Sandy, United States CorVel Enterprise Comp, Inc. Full time

    Job Title: Senior Claims SpecialistCorVel Enterprise Comp, Inc. is seeking a highly skilled Senior Claims Specialist to join our team. As a Senior Claims Specialist, you will be responsible for managing complex and problematic workers' compensation claims within delegated limited authority to determine benefits due.Key Responsibilities:Investigate and gather...


  • Sandy, United States Voze Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Voze. As the first point of contact for customers seeking technical assistance, you will play a critical role in building strong relationships with our customers and providing them with exceptional support.Your primary responsibilities will include monitoring and...


  • Sandy Springs, United States Optomi Full time

    IT Technical Lead OpportunityOptomi, a leading partner in the Wealth Management Technology space, is seeking an experienced IT Technical Lead to join their Sandy Springs, GA office (hybrid). The ideal candidate will have 10+ years of software development experience, including C#/.NET, and a proven track record of leading teams of developers. The successful...


  • Sandy Hook, Kentucky, United States Kentucky Personnel Cabinet Full time

    Job Title: Administrative Specialist SeniorWe are seeking an experienced Administrative Specialist Senior to provide professional support to the Warden at Little Sandy Correctional Complex. The successful candidate will be responsible for implementing and maintaining various complex projects and activities.Key Responsibilities:Interpret and communicate...


  • Sandy Hook, Kentucky, United States Kentucky Personnel Cabinet Full time

    Kentucky Personnel Cabinet **Job Title:** Administrative Specialist Senior **Job Summary:** The Kentucky Department of Corrections (DOC) is seeking an Administrative Specialist Senior to provide professional support to the Warden at Little Sandy Correctional Complex. The successful candidate will implement and maintain various complex projects and...


  • Sandy, United States Aurora Technologies Full time

    Join Our Team as a Senior Physician of NeurologyAurora Technologies is a leading provider of medical solutions, and we are seeking a highly skilled Senior Physician of Neurology to join our team. As a specialist in neurology, you will be responsible for providing expert medical care to our patients and contributing to the development of our medical...


  • Sandy, Oregon, United States Soliant Full time

    Job OverviewWe are seeking a highly skilled and dedicated Educational Support Specialist to join our team at Soliant Health. As an Educational Support Specialist, you will play a vital role in supporting students with diverse needs in a dynamic and supportive school environment.Key ResponsibilitiesProvide academic support to students in a K-12 setting,...


  • Sandy, United States Concentra Career Choice Full time

    Job SummaryWe are seeking a highly skilled and compassionate Medical Support Specialist to join our team at Concentra Career Choice. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and supporting our clinical team.Key ResponsibilitiesPerform routine medical and testing procedures under the direct supervision...


  • Sandy, United States Aurora Technologies Full time

    Aurora Technologies is seeking a highly skilled Senior Physician of Neurology and Rehabilitation to join our team. As a specialist in the recruitment and placement of doctors, we advise and support medical professionals in their search for a suitable position, helping them to achieve their personal career goals.Our ideal candidate will have:Specialist...


  • Sandy, United States WCF Insurance Full time

    Senior Applications Developer PositionThe IT department at WCF Insurance is seeking a skilled Senior Applications Developer to join their enterprise systems team.Job SummaryWe are looking for a highly experienced Senior Applications Developer to provide technical system development support to the business and management systems of WCF and its...


  • Sandy, Utah, United States InComm Payments Full time

    About InComm PaymentsInComm Payments is a leading provider of innovative payment solutions, with a strong presence in the FinTech industry. Our team is dedicated to delivering exceptional support to our clients and partners worldwide.Job SummaryWe are seeking a highly motivated and bilingual (English/Spanish) or trilingual (English/Spanish/French) Product...


  • Sandy, United States BBSI Full time

    Job SummaryThe ideal candidate will be a seasoned office manager with expertise in Microsoft Office Suite, Excel, and CRM software systems, possessing strong formal writing and editing skills. This role requires a high level of administrative support and assistance to senior staff, including drafting documents, arranging travel, and scheduling meetings.Key...

  • IT Technical Lead

    2 weeks ago


    Sandy Springs, United States Optomi Full time

    Job Title: IT Technical LeadThe IT Technical Lead will play a key role in driving the development and maintenance of our software applications. This individual will be responsible for researching, designing, developing, configuring, integrating, testing, and maintaining existing and new applications, as well as integrating 3rd party developed applications...


  • Sandy, United States InComm Full time

    Job Title: Product Support Analyst IInComm Payments is a pioneer in the payment industry, with over 30 years of experience and a team of over 3,000 employees in 35 countries. We own over 400 global technical patents and a network of over 525,000 points of retail distribution.We work with the most recognized and valued brands in the world, and are partnered...

  • IT Technical Lead

    2 weeks ago


    Sandy Springs, United States Optomi Full time

    The Tech Lead (Senior Software Engineer) will research, design, develop, configure, integrate, test, and maintain existing and new applications and/or integrate 3rd party developed applications with Asset Mark’s systems. Responsible for conducting, and coordinating software development activities throughout various projects, including key design decisions....

  • IT Technical Lead

    2 weeks ago


    Sandy Springs, United States Optomi Full time

    The Tech Lead (Senior Software Engineer) will research, design, develop, configure, integrate, test, and maintain existing and new applications and/or integrate 3rd party developed applications with Asset Mark’s systems. Responsible for conducting, and coordinating software development activities throughout various projects, including key design decisions....