Senior Technical Support Specialist
1 day ago
We are seeking a highly skilled Technical Support Specialist to join our team at NICE. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers and resolving complex technical issues.
Key Responsibilities- Provide technical assistance to customers via phone, email, and chat
- Troubleshoot and diagnose complex technical issues
- Collaborate with internal teams to resolve customer issues
- Document and track customer interactions
- Escalate complex issues to senior technical support team
- Associate degree or equivalent work experience in a technical field
- 6+ years of experience in a customer service or technical support role
- Excellent technical, troubleshooting, and analytical skills
- Ability to work in a fast-paced environment and think critically
- Excellent communication and interpersonal skills
- 4+ years of experience in a technical support role in software or telecommunications environment
- IP Telephony/Telecommunications experience
- Experience in a telephony/telecommunications environment
- Dialer knowledge and Workforce Management experience
- Web Services and API knowledge and understanding of conceptual use
- Competent in database and SQL concepts
NICE is a global leader in software products that deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Our software manages more than 120 million customer interactions and monitors 3+ billion financial transactions every day.
We are proud to be an equal opportunity employer and welcome applications from diverse candidates.
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Senior Technical Support Specialist
2 weeks ago
Sandy, United States NICE Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at NICE. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers and resolving complex technical issues.Key ResponsibilitiesProvide technical support to customers via various communication channels, including email,...
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Senior Technical Support Specialist
1 week ago
Sandy, United States NICE Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at NICE. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers and resolving complex technical issues.Key ResponsibilitiesProvide technical support to customers via phone, email, and chatResolve complex technical...
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