Service Coordinator

2 days ago


Torrance, California, United States Johnson Fitness Full time
Job Title: Service Coordinator

At Johnson Fitness, we are seeking a highly skilled and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our service department, providing exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Collaborate with the service team to ensure timely and efficient service delivery
  • Provide weekly service reports to the Sr. Sales Manager
  • Manage parts inventory and ordering
  • Assist field technicians with troubleshooting and customer service calls
  • Develop and maintain service SOPs
  • Manage open box inventory and refurbishment process
  • Maintain accurate records and reports
  • Communicate effectively with sales team, customers, and internal departments
Requirements:
  • Associate degree or equivalent experience
  • Previous experience in customer service, call center, field service, or sales support
  • Proficient in Excel, Word, PowerPoint, Outlook, and Internet
  • Strong communication and organizational skills
What We Offer:
  • Competitive compensation package
  • Excellent benefits, including health insurance, 401(k), and paid time off
  • Opportunities for growth and professional development

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