Senior Service Desk Analyst

7 days ago


Duluth, Minnesota, United States Next Ventures Full time

Job Summary

We are seeking a skilled Sr. Service Desk Technician to join our team at Next Ventures in Duluth, GA. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees.

Key Responsibilities:

  • Technical Support: Provide timely and effective technical support for Windows workstations, PDAs, PCs, Macintosh, printers, LAN, AV, video conferencing, and MS Teams calling.
  • Troubleshooting: Troubleshoot Microsoft Office and other business applications, VPN connections, network printers, email setup, and connectivity issues, and escalate tickets to tier 3 as needed.
  • IT Inventory Management: Manage IT inventory, licenses, services, and support incidents, and log real-time written journal entries documenting actions taken on all ticket requests.
  • Technical Troubleshooting: Troubleshoot and restore routine technical service and equipment troubles by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures.

Requirements:

  • Technical Skills: Proficiency in Windows, Microsoft Office, and other business applications.
  • Communication Skills: Excellent communication and interpersonal skills to effectively interact with employees and management.
  • Problem-Solving Skills: Strong problem-solving skills to troubleshoot complex technical issues.

What We Offer:

  • Competitive Salary: Up to $70,000.00 per year.
  • Hybrid Work Environment: A mix of remote and on-site work.

For more information and to apply, please submit your application today.



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