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Client Services Representative
2 months ago
Lutheran Social Service of Minnesota is a vibrant organization dedicated to providing essential social services to various communities, including children, youth, families, individuals with disabilities, seniors, and military veterans.
Our employees embody trustworthiness, a core value that strengthens our connection with the communities we serve. We promote an ALIVE Workplace, characterized by a supportive, positive, and enjoyable atmosphere, alongside careers that challenge, energize, and reward our staff.
This role offers a hybrid work arrangement. While the preferred location is flexible, there is potential for remote work accommodations.
Position Overview:
The primary objective of this role is to ensure customer satisfaction, enabling NuVantage to retain its existing clientele while also expanding its customer base.
The incumbent will be responsible for delivering customer support, conducting training sessions for clients and providers, managing client services, overseeing accounts receivable, facilitating contract renewals, driving business development, and handling provider contracting for NuVantage.
Qualifications and Skills:
- Familiarity with workplace-based services is preferred.
- Strong verbal and written communication abilities.
- Comfort and capability in engaging with a diverse range of individuals.
- Proficient in analyzing options and making informed decisions based on sound judgment.
Lutheran Social Service of Minnesota is committed to being an Equal Opportunity and Affirmative Action Employer, welcoming individuals of all genders, races, cultures, religions, ethnicities, protected veteran statuses, and disabilities.
We actively cultivate an environment free from racism, discrimination, bias, and harassment, ensuring that all individuals are treated with dignity, safety, and respect.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Our organization prohibits any form of discrimination against employees or applicants for inquiring about, discussing, or disclosing their own pay or that of others.
However, employees with access to compensation information as part of their essential job functions are restricted from disclosing such information to individuals without access, unless in response to a formal complaint or investigation.
41 CFR c)