Client Services Coordinator

2 weeks ago

Leesburg, Virginia, United States Avantor Full time

Position Overview:

As a vital member of our team, you will collaborate with the Client Services/PMO Supervisor and work alongside Avantor's Clinical Services experts to support our clientele by executing tailored, mission-driven laboratory tasks and research protocols that facilitate scientific progress. Qualifications Required:
Education: A Bachelor's degree in Chemistry or a related scientific field, or equivalent experience is preferred.
Experience: Background in Customer Service, Clinical Trials, or Good Laboratory Practice (GLP) is advantageous.
Key Skills:
  • Meticulous attention to detail with robust analytical and problem-solving abilities.
  • Quick adaptability in a dynamic work environment.
  • Collaborative mindset to work effectively with internal stakeholders.
  • Proficient in addressing common customer inquiries and concerns.
  • Strong time management capabilities.
  • Ability to navigate uncertainty with ease.
  • Exceptional listening and communication skills, both written and verbal.
  • Proficient presentation abilities.
  • Professional phone etiquette and conflict resolution skills.
  • Demonstrated initiative and urgency in task completion.
  • Organizational skills with the ability to prioritize effectively.
  • Strong proficiency in Microsoft Office Suite, particularly PowerPoint, Word, and Excel.
  • Advanced computer skills with a capacity to learn new systems swiftly.
  • Ability to follow both written and verbal directives accurately.
  • Strong attention to detail, particularly in quality control of documents.
  • Professional demeanor in communications with both internal staff and external clients.
  • Capacity to perform under pressure while maintaining a positive outlook.
  • Ability to manage and prioritize multiple tasks effectively.
  • Capability to interpret and convey complex information such as regulations and policies.
Your Impact: At Avantor, we provide a comprehensive suite of clinical trial services that encompass every phase, from initial discovery to final delivery. Our extensive offerings include custom kitting, equipment solutions, and biorepository services, all designed to support trials of any scale, anywhere globally. In this role, your responsibilities will include:
  • Engaging daily with external clients, manufacturing facilities, sales teams, marketing, and other key internal stakeholders.
  • Acting as the primary contact for service-related inquiries.
  • Understanding business objectives and customer demographics.
  • Keeping all relevant parties informed of customer requirements.
  • Handling incoming customer communications and inquiries.
  • Building and nurturing strong relationships with clients, vendors, and team members.
  • Communicating with both new and existing clients to address questions and facilitate account setups.
  • Interacting with clients regarding projects and service requests, including the preparation of written work orders and proposals.
  • Serving as the central point for all customer communications.
  • Assisting with project completion as needed, including providing shipment records and invoices to clients.
  • Generating invoices for services rendered by the Operations Department.
  • Assisting in resolving issues related to inventory, shipping, and invoicing.
  • Collaborating with Logistics and Operations departments to provide information on client requests.
  • Utilizing MS Office to create and maintain various administrative records and documents.
  • Drafting correspondence, including confidential and official documents.
  • Coordinating customer order requirements and addressing inquiries regarding products and services.
  • Identifying when customer issues require escalation and ensuring resolution.
  • Participating in or leading cross-functional teams to enhance departmental processes.
  • Performing additional duties as assigned.

Note: The above statements are intended to outline the general nature and level of work performed by employees in this role. They are not exhaustive and do not encompass all responsibilities, duties, and skills required. Avantor is committed to being an equal opportunity employer.

Why Choose Avantor?

Embrace the opportunity to advance your career. Join our global workforce of over 14,000 associates who are passionate about discovery and dedicated to overcoming challenges that drive life-changing science forward.

Your work has the potential to transform lives. By facilitating new patient treatments and therapies, you can help bring hope to individuals and families. Our commitment to your professional development is reflected in our diverse, equitable, and inclusive culture, which offers numerous learning opportunities to support your growth and success. At Avantor, take the next step in your career and witness how your contributions can propel science forward to create a better world.

Equal Employment Opportunity Statement:

Avantor is an Equal Employment/Affirmative Action employer and a VEVRAA Federal Contractor. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law.

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