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Client Services Coordinator
2 months ago
Position Overview:
As a vital member of our team, you will report directly to the Client Services/PMO Supervisor and collaborate closely with Avantor's Clinical Services professionals. Your primary focus will be to assist our clients by executing tailored, mission-driven laboratory tasks and research protocols that facilitate scientific progress.
Key Qualifications:
Educational Background:
A Bachelor’s degree in Chemistry or a related scientific field is preferred, or equivalent experience is acceptable.
Experience: Previous experience in Customer Service, Clinical Trials, or Good Laboratory Practice (GLP) is advantageous.
Essential Skills:
- Meticulous attention to detail and strong analytical capabilities.
- Ability to adapt swiftly in a dynamic work environment.
- Collaborative mindset for working with internal teams.
- Proficient in managing time effectively.
- Comfortable with ambiguity and capable of maintaining composure under pressure.
- Exceptional listening and communication skills, both written and verbal.
- Strong presentation abilities and professional phone etiquette.
- Initiative-driven with a sense of urgency.
- Highly organized with the ability to prioritize tasks.
- Proficient in Microsoft Office Suite, particularly PowerPoint, Word, and Excel.
- Quick learner with excellent computer skills, adept at navigating various systems and platforms.
- Ability to follow detailed instructions and maintain high-quality standards in documentation.
- Professional demeanor when interacting with both internal staff and external clients.
- Capable of balancing multiple projects and effectively coordinating workloads.
- Ability to interpret and explain complex information, including regulations and policies.
Your Impact:
We provide a comprehensive suite of clinical trial services that encompass every phase, from initial discovery to final delivery.
Our extensive offerings include custom kitting, equipment and ancillary solutions, as well as biorepository and archiving services, ready to support trials of any scale, anywhere globally.
Responsibilities:
- Engage daily with external clients, manufacturing facilities, sales teams, marketing, and other essential internal stakeholders.
- Act as the primary point of contact for service-related inquiries.
- Understand business objectives and customer demographics.
- Keep all relevant parties informed about customer requirements.
- Manage incoming customer calls and inquiries efficiently.
- Develop and nurture strong relationships with clients, vendors, and colleagues.
- Communicate effectively with both new and existing clients, addressing questions and concerns promptly, and facilitating account setups.
- Interact with clients regarding projects and service requests, capable of creating and providing written work orders and proposals.
- Serve as the central hub for all customer communications.- Assist with project completion as needed, providing clients with shipment records, invoices, and inventories.
- Generate invoices for services rendered by the Operations Department.
- Help resolve issues related to inventory, shipping, and invoicing.
- Liaise with Logistics and Operations departments to provide information on client requests that may aid in the setup and shipment of materials.
- Utilize MS Office to create, process, and maintain various administrative records and technical documents.- Draft correspondence, including executive and confidential letters and documents.
- Coordinate customer order requirements, expedite orders as necessary, and address inquiries related to products and services, including pricing, availability, returns, complaints, and cancellations.
- Identify when customer issues require escalation and ensure resolution.- Participate in or lead cross-functional teams to enhance departmental processes.
- Perform additional duties as assigned, with or without accommodation.
Disclaimer:
The statements above are intended to describe the general nature and level of work performed by employees in this role. They are not exhaustive lists of all responsibilities, duties, and skills required for this position.
Why Avantor? Dare to advance your career.
Become part of our global team of over 14,000 associates whose dedication to discovery and determination to overcome challenges continually propels life-changing science forward.
The work we do has a profound impact on people's lives.It facilitates the introduction of new patient treatments and therapies, offering a cancer survivor the opportunity to walk their daughter down the aisle.
It enables medical devices that allow a child to hear their mother's voice for the first time.Such outcomes create limitless opportunities for you to apply your talents, acquire new skills, and develop your career at Avantor.
We are dedicated to supporting you on this journey through our diverse, equitable, and inclusive culture, which includes learning experiences to foster your career growth and success.
At Avantor, dare to advance and witness how your contributions set science in motion to create a better world.
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor.
We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you require reasonable accommodation for any part of the employment process, please contact us to discuss your request and provide your contact information. Requests for accommodation will be evaluated on a case-by-case basis.
For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.
3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions.
