Client Services Support Specialist

2 weeks ago

Leesburg, Virginia, United States Avantor Sciences Full time

Position Overview:
As a vital member of the Client Services team, you will collaborate closely with Avantor's Clinical Services professionals to provide exceptional support to our clients by executing tailored laboratory tasks and research protocols that facilitate scientific progress.

Key Qualifications:

Educational Background:

A Bachelor's degree in Chemistry or a related scientific field, or equivalent experience is preferred.
Experience: Background in Customer Service, Clinical Trials, or Good Laboratory Practice (GLP) is advantageous.

Essential Skills:
  • Meticulous attention to detail; strong analytical and problem-solving abilities.
  • Quick adaptability in a dynamic work environment.
  • Collaborative mindset with the ability to work effectively with internal teams.
  • Proficient in managing time efficiently.
  • Comfortable with ambiguity and capable of maintaining composure under pressure.
  • Outstanding listening and communication skills, both written and verbal.
  • Proficient presentation skills and professional phone etiquette.
  • Strong initiative and a sense of urgency in completing tasks.
  • Exceptional organizational and prioritization skills.
  • Competent in Microsoft Office Suite, particularly PowerPoint, Word, and Excel.
  • Ability to learn new systems swiftly and navigate online platforms with ease.
  • Capability to follow detailed instructions accurately.
  • Professional demeanor in all communications with internal staff and external clients.
  • Ability to maintain a positive attitude while managing multiple projects.
  • Skill in interpreting and explaining complex information, including regulations and policies.

Impactful Contributions:
Avantor offers a comprehensive suite of clinical trial services that encompass every phase, from discovery to delivery.

Our extensive portfolio includes custom kitting, equipment, ancillary solutions, and biorepository and archiving services, all designed to support trials of any scale, anywhere globally.


In Your Role, You Will:
  • Engage daily with external clients, manufacturing sites, sales teams, marketing, and other key internal stakeholders.
  • Act as the primary point of contact for service-related inquiries.
  • Comprehend business objectives and customer segmentation.
  • Keep all relevant parties informed of client needs.
  • Handle incoming customer calls and inquiries efficiently.
  • Develop and nurture strong relationships with clients, vendors, and team members.
  • Communicate with both new and existing clients, addressing questions and facilitating account setups.
  • Interact with clients regarding projects and service requests, providing written work orders and proposals as needed.
  • Serve as the central hub for all customer communications.
  • Assist with project completion related to archives, providing clients with shipment records, invoices, and inventories.
  • Create invoices for services rendered by the Operations Department.
  • Help resolve issues related to inventory, shipping, and invoicing.
  • Coordinate with Logistics and Operations departments to provide information on client requests.
  • Utilize MS Office to create and maintain various administrative records and technical documents.
  • Draft correspondence, including confidential and official documents.
  • Coordinate customer order requirements, expedite orders as necessary, and address inquiries regarding products and services.
  • Identify when customer issues require escalation and ensure resolution.
  • Participate in or lead cross-functional teams to enhance departmental processes.
  • Perform additional duties as assigned, with or without accommodation.


Disclaimer:


The above statements are intended to describe the general nature and level of work performed by employees in this role. They are not exhaustive lists of all responsibilities, duties, and skills required for this position.

Avantor is committed to being an equal opportunity employer.
Why Choose Avantor?

Embrace the opportunity to advance your career with a global team of over 14,000 associates dedicated to driving life-changing science forward. The work we do significantly impacts lives, from introducing new patient treatments to enabling medical devices that improve health outcomes.

We are dedicated to supporting your professional journey through a diverse, equitable, and inclusive culture that fosters learning and growth.

At Avantor, you can make a difference and see how your contributions can set science in motion for a better world.


EEO Statement:
Avantor is an Equal Employment/Affirmative Action employer and a VEVRAA Federal Contractor. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law.

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