Client Relations Specialist
2 weeks ago
Job Type
Full-time
Position Overview
Southern Home Services LLC is seeking a motivated Client Relations Specialist to enhance our customer-focused operations. We prioritize a healthy work-life balance and value the well-being of our team members.
Key Responsibilities:
- Respond to incoming customer inquiries with professionalism and warmth.
- Serve as a communication bridge among clients, service technicians, sales staff, and management.
- Coordinate service appointments and regular maintenance schedules.
- Update and maintain customer records based on interactions.
- Process customer payments efficiently.
- Offer detailed information regarding our products and services.
- Identify and resolve customer issues with empathy and efficiency.
- Build and maintain a comprehensive knowledge base of our evolving offerings.
- Engage in ongoing training related to our products, services, and necessary office software.
- At least 1 year of experience in customer service or administrative roles within an office environment.
- Proficiency in Microsoft Office applications is essential.
- Familiarity with Service Titan is advantageous.
- Ability to foster strong relationships with customers and colleagues.
- Enjoy organizing, prioritizing, and managing tasks effectively.
- Demonstrate integrity and independence in a structured yet relaxed work setting.
- Exhibit patience and empathy in assisting others.
- Possess excellent verbal and written communication skills.
- Hourly wage ranging from $18 to $21.
- Consistent, year-round employment.
- Weekly pay schedule.
- Paid time off and holidays.
- Comprehensive medical, dental, and vision benefits.
- 401k plan with company matching.
Southern Home Services LLC is committed to fostering a diverse and inclusive workplace. We uphold a strict policy against discrimination and harassment based on various protected characteristics as outlined by applicable laws. This commitment extends to all employment practices within our organization.
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