Client Relations Specialist

2 weeks ago


Leesburg, Virginia, United States Southern Home Services LLC Full time

Job Type

Full-time

Position Overview

Southern Home Services LLC is seeking a motivated Client Relations Specialist to enhance our customer-focused operations. We prioritize a healthy work-life balance and value the well-being of our team members.

Key Responsibilities:

  • Respond to incoming customer inquiries with professionalism and warmth.
  • Serve as a communication bridge among clients, service technicians, sales staff, and management.
  • Coordinate service appointments and regular maintenance schedules.
  • Update and maintain customer records based on interactions.
  • Process customer payments efficiently.
  • Offer detailed information regarding our products and services.
  • Identify and resolve customer issues with empathy and efficiency.
  • Build and maintain a comprehensive knowledge base of our evolving offerings.
  • Engage in ongoing training related to our products, services, and necessary office software.
Qualifications:
  • At least 1 year of experience in customer service or administrative roles within an office environment.
  • Proficiency in Microsoft Office applications is essential.
  • Familiarity with Service Titan is advantageous.
  • Ability to foster strong relationships with customers and colleagues.
  • Enjoy organizing, prioritizing, and managing tasks effectively.
  • Demonstrate integrity and independence in a structured yet relaxed work setting.
  • Exhibit patience and empathy in assisting others.
  • Possess excellent verbal and written communication skills.
Benefits:
  • Hourly wage ranging from $18 to $21.
  • Consistent, year-round employment.
  • Weekly pay schedule.
  • Paid time off and holidays.
  • Comprehensive medical, dental, and vision benefits.
  • 401k plan with company matching.
Join a team that values integrity and family-oriented principles.

Southern Home Services LLC is committed to fostering a diverse and inclusive workplace. We uphold a strict policy against discrimination and harassment based on various protected characteristics as outlined by applicable laws. This commitment extends to all employment practices within our organization.

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