Front Desk Representative

2 days ago


East Saint Louis, Illinois, United States River Crab Full time

About River Crab

River Crab is a dynamic and growing hospitality company that prides itself on delivering exceptional guest experiences. We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Agent.

Key Responsibilities:

  • Provide warm and welcoming greetings to guests, ensuring a positive first impression of our hotel.
  • Manage guest check-in and check-out processes, handling any issues or concerns in a professional and courteous manner.
  • Respond to guest inquiries and resolve any issues in a timely and efficient manner.
  • Process guest payments and handle any related administrative tasks.
  • Maintain a clean and organized front desk area, ensuring a safe and comfortable environment for guests.

Requirements:

  • High school diploma or equivalent required; some college or hospitality experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Availability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.

What We Offer:

  • A competitive hourly rate of $20.00 per hour.
  • A comprehensive training program to ensure success in the role.
  • A positive and supportive work environment that values diversity and inclusion.
  • Opportunities for career advancement and professional growth.


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