Client Support Specialist

2 weeks ago


Milton, Florida, United States WSAudiology Full time

About Us
At WS Audiology, we pride ourselves on our extensive network of hearing care facilities, equipped with state-of-the-art technology and staffed by dedicated professionals.

Career Development
We are committed to fostering career growth and providing our employees with opportunities to advance in their chosen fields.

Your Role
As a Client Support Specialist, your daily responsibilities will include:

  • Interacting with clients through various channels to address inquiries, deliver product insights, and provide tailored solutions.
  • Coordinating appointments for hearing evaluations and consultations with our skilled audiologists.
  • Guiding clients through our innovative range of hearing devices and accessories.
  • Addressing client concerns to ensure a smooth and positive experience.
  • Engaging in local marketing initiatives to enhance clinic visibility.
  • Performing minor repairs on hearing aids (training will be provided).

Work Schedule
This is a casual position requiring approximately 15 hours per week, with responsibilities shared across multiple clinics.

Qualifications
We are looking for candidates who possess:

  • Experience in delivering exceptional customer service within a retail or healthcare setting.
  • Strong computer skills and the ability to quickly learn various software applications.
  • A proven ability to manage multiple tasks in a fast-paced environment.
  • Attention to detail and a solid background in administration.
  • A collaborative spirit and the capability to work independently.

Our Culture and Benefits
We offer a range of training and development opportunities to ensure your skills remain current. Benefits include:

  • Collaboration with a global retail team.
  • Incentives based on clinic performance.
  • A supportive and high-performance work environment.
  • Employee recognition programs.
  • Discounts on hearing aids for employees and their families.
  • Annual health initiatives.
  • Referral bonuses for employee recommendations.
  • Paid parental leave.
  • Access to an Employee Assistance Program (EAP).

Our Values
We are dedicated to enhancing the customer journey, guided by our core values of collaboration, innovation, and a commitment to making a meaningful impact.

Equal Opportunity
WS Audiology is an equal opportunity employer, dedicated to creating an inclusive workplace. We believe that our best work is achieved when everyone can be their authentic selves.

Background Check
All candidates will undergo a background check as part of the hiring process, in compliance with applicable laws.

Work Authorization
Applicants must have valid authorization to work in the relevant country. We are unable to sponsor work visas.



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