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Client Relationship Manager

2 months ago

Milton, Florida, United States Reapit Full time
About Reapit
Reapit is a pioneering provider of comprehensive business technology solutions tailored for estate agencies of all sizes. With over 25 years of experience, we empower sales and lettings agents to foster relationships and expand their businesses.

Our innovative technology connects property professionals across Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants, and landlords, facilitating the relationships that transform lives.

In Australia, Reapit is recognized as the preferred technology partner for leading estate agents and agencies. Our solutions are customized to meet the distinct needs of the Australian property market, equipping successful leaders with exceptional tools in sales, property management, client relations, and data analytics, solidifying their status at the forefront of real estate excellence.

Globally, our technology supports over 78,000 agents in more than 15,000 branches, managing over a million properties. This enables them to operate their businesses efficiently, identify growth opportunities, manage properties, collect rent, engage with clients, and consistently deliver outstanding customer experiences.

Your Role
As a Customer Success Manager, reporting to the Head of Customer Success, your responsibilities will include:
  • Managing and expanding a substantial portfolio of clients in Queensland.
  • Understanding client business strategies, challenges, and processes to provide tailored solutions.
  • Acquiring in-depth knowledge of our products and services.
  • Responding to client inquiries promptly and professionally.
  • Collaborating closely with internal teams.
  • Achieving 5-star Customer Satisfaction ratings.
  • Maintaining precise records.
  • Strategically planning the growth of your client portfolio.
  • Conducting face-to-face meetings 4-5 days a week.
Candidate Profile
At Reapit, we value individuals who align with our core values and demonstrate the right attitudes and behaviors for success.

While some qualifications may be essential, we encourage applicants who may not meet every requirement to still reach out.

  • Exceptional organizational and time management skills.
  • 3-5 years of experience in a similar capacity.
  • Experience in the real estate sector.
  • Trustworthy and professional demeanor with a positive attitude.
  • Strategic approach to solutions, with a focus on increasing customer spend and maintaining revenue.
  • Team-oriented with a strong work ethic and self-motivation.
  • Proven track record of exceeding targets and KPIs.
  • Attention to detail and accuracy, along with excellent presentation and communication skills.
  • Experience with technology/SaaS solutions.
  • Valid driver’s license and reliable vehicle.
Success Metrics
As a Customer Success Manager, your early achievements with us will likely include:
Within 1 month:
  • Familiarizing yourself with the Reapit business, team, products, and services.
  • Beginning product training.
  • Meeting internal departments to understand their functions.
  • Learning internal processes and sourcing.
  • Understanding your KPIs and SLAs, along with reporting.
  • Training on internal systems.
  • Getting introduced to your client portfolio.
Within 3 months:
  • Transitioning and introducing yourself to your clients.
  • Establishing communication with your portfolio.
  • Developing growth plans for your portfolio.
  • Addressing client inquiries.
  • Building relationships within the organization.
  • Enhancing product knowledge and engaging in knowledge-sharing discussions.
  • Maintaining necessary records and data.
Within 6 months:
  • Achieving a 5-star Customer Satisfaction rating.
  • Successfully providing solutions and meeting KPIs.
  • Maintaining regular face-to-face meetings with clients as needed.
  • Participating in forums and events.
  • Providing feedback to internal stakeholders.
What We Offer
We promote a Flexible Working Policy, encouraging you to work from our office when necessary. You should have a comfortable workspace at home that meets your office needs.

We provide an opportunity to make a significant impact at Reapit, with real potential for personal growth. You will be part of a unique team and can expect a competitive salary along with attractive benefits.

We are committed to creating a more inclusive and diverse workplace. Our hiring practices focus not only on experience but also on shared values and the right attitudes for success.

We strive to foster an empowering environment where everyone feels supported and respected, welcoming new ideas and perspectives while valuing the input of all employees.