Retail Customer Support Associate
2 weeks ago
This role is crucial for the success of our retail operations.
Customer Support Associates collaborate closely with both wholesale and retail clients to assess their requirements, address inquiries regarding Sherwin-Williams products, and suggest suitable solutions.
They are also responsible for swiftly resolving any customer issues, ensuring optimal client satisfaction, and staying informed about product features while upholding the high quality and visual standards of the merchandise and store.
Customer Support Associates are tasked with delivering outstanding customer service while consistently achieving the store's sales objectives.
Key Responsibilities:
- Ensure exceptional levels of customer satisfaction through outstanding sales service.
- Assist customers both in-person and via phone by identifying needs and presenting suitable products and services.
- Establish productive trust relationships with wholesale and retail clients.
- Accurately process sales transactions in accordance with policies and procedures.
- Meet and exceed sales targets on a monthly, quarterly, and annual basis.
- Maintain accurate work order files and formulas.
- Retrieve appropriate products from the sales floor or warehouse.
- Tint and mix products as required to meet customer specifications.
- Restock shelves and arrange displays.
- Clean store equipment as necessary.
- Assist with loading and unloading delivery trucks.
- Help with deliveries when needed.
- Keep assigned areas in-stock and visually appealing.
- Stay knowledgeable about available products and discuss options with customers.
- Adhere to inventory control procedures.
- Propose strategies to enhance sales.
Minimum Requirements:
- Must be at least eighteen (18) years of age.
- Must be legally authorized to work in the country of employment without requiring sponsorship for employment work visa status now or in the future.
- Must be able, with or without reasonable accommodation, to retrieve materials from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications:
- Possess a valid, unrestricted Driver's License.
- Hold at least a High School diploma or GED.
- Have a minimum of one (1) year of experience in a delivery, retail, or customer service role.
- Previous experience selling paint and related products is preferred.
- Experience operating tinting and mixing equipment is advantageous.
- Ability to read, write, comprehend, and communicate in more than one language is a plus.
- Proficiency in reading, writing, comprehending, and communicating in Spanish is desirable.
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