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Retiree Services Project Management Officer

2 months ago

Quincy, Massachusetts, United States State Street Full time

Who we are seeking

The Retiree Services Department is in search of an operations officer to support activities associated with our benefit payment system transition project, as well as ongoing and future Retiree Services operations, including the implementation of new business initiatives.

Key Responsibilities

As the Client Implementation and Service Officer, your responsibilities will include:

  • Engaging in project management and execution related to our benefit payment system transition
  • Assisting in defining requirements, documentation, and functional development
  • Participating in business testing, including the design and execution of test cases, along with defect documentation
  • Coordinating with system vendors and managing their deliverables
  • Developing an oversight model for future vendor operations
  • Monitoring vendor service levels
  • Supporting daily vendor oversight tasks
  • Evaluating daily benefit payment operations performed by vendors
  • Establishing an operational control framework; identifying operational risks and proposing mitigating measures
  • Documenting standard operating procedures (SOPs), process flows, and other operational support documentation
  • Assisting with daily Retiree Services operations as needed
  • Conducting data gathering and analysis as required
  • Supporting new benefit payment client implementation tasks, including the development of data conversion specifications, reconciliation of converted participant payment totals, and tracking of necessary client and internal documentation
  • Demonstrating the Retiree Services online client/participant portals

What We Value

The following skills will contribute to your success in this position:

  • Ability to meet deadlines effectively
  • Capacity to navigate shifting priorities
  • Strong written and verbal communication skills
  • Analytical and problem-solving capabilities
  • Ability to work autonomously
  • Commitment to high-quality work and thoroughness
  • Project management proficiency
  • Strong client relationship management skills

Education & Preferred Qualifications

  • College degree or equivalent experience
  • 3-5 years of experience in a project-oriented environment
  • Proficiency in Word, Excel, and PowerPoint is required; knowledge of Visio and MS Project is advantageous

About State Street

Our Mission. State Street is a leading custodian bank, asset manager, and asset intelligence firm globally. We are making significant strides in the financial services sector through technology and product innovation. For over two centuries, we have been dedicated to helping our clients safeguard and manage the investments of millions. Our services encompass investment servicing, data & analytics, investment research & trading, and investment management for institutional clients.

Work Environment and Growth Opportunities. We strive to cultivate an excellent work atmosphere. Our benefits packages are competitive and comprehensive, varying by location, but typically include generous medical care, insurance, and savings plans, among other advantages. You will have access to flexible work programs tailored to your needs, and our extensive development programs and educational support will empower you to reach your full potential.

Commitment to Inclusion and Diversity. We genuinely believe that the diverse backgrounds, experiences, and perspectives of our employees are vital to fostering an inclusive environment where everyone can thrive and contribute value to both our organization and our clients. We warmly welcome candidates from diverse origins, backgrounds, abilities, ages, and genders.

Salary Range:

$60,000 - $90,000 Annual

The salary range mentioned applies to the role in the primary location specified. If the candidate ultimately works outside of the primary location, the applicable range may differ.