Retiree Services Operations Officer

4 weeks ago

Quincy, Massachusetts, United States State Street Corporation Full time
About the Role

We are seeking a highly skilled and experienced Client Implementation and Service Officer to join our Retiree Services Department. As a key member of our team, you will play a critical role in the successful execution of our benefit payment system migration project and the delivery of exceptional client service.

Key Responsibilities
  • Participate in project management and execution of our benefit payment system migration project, ensuring timely and within-budget delivery.
  • Assist with requirement definition, documentation, and functional development, working closely with stakeholders to ensure alignment and effective communication.
  • Participate in business testing, including test case design and execution, and defect documentation, to ensure high-quality deliverables.
  • Liaise with system vendors, manage vendor deliverables, and develop future state vendor oversight and operating models to ensure seamless service delivery.
  • Perform vendor service level monitoring, assess daily benefit payment operations conducted by vendors, and build operational control structures to identify and mitigate operational risks.
  • Document SOPs, process flows, and other business operations support documentation to ensure knowledge sharing and best practices.
  • Support daily Retiree Services operations, data gathering, and analysis as required, and assist with new benefit payment client implementation tasks, including data conversion specifications, reconciliation, and tracking.
Requirements
  • College degree or equivalent experience.
  • 3-5 years of experience in a project environment, with a strong background in project management, client service, and vendor management.
  • Working knowledge of Word, Excel, PowerPoint, and Visio, with experience in MS Project a plus.
About State Street

State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients. We are committed to creating a great work environment, with competitive and comprehensive benefits packages, flexible work programs, and a wealth of development programs and educational support to help you reach your full potential.

We truly believe our employees' diverse backgrounds, experiences, and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients.

We warmly welcome candidates of diverse origin, background, ability, age, sex, and other characteristics. We are an equal opportunity employer and welcome applications from qualified candidates.

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