Retiree Services Operations Manager

4 days ago

Quincy, Massachusetts, United States State Street Full time
About the Role

We are seeking a highly skilled Client Implementation and Service Officer to join our team at State Street. As a key member of our Retiree Services Department, you will play a critical role in the successful execution of our benefit payment system migration project.

Key Responsibilities
  • Participate in project management and execution of our benefit payment system migration project
  • Assist with requirement definition, documentation, and functional development
  • Participate in business testing, including test case design and execution, and defect documentation
  • Liaise with system vendors and manage vendor deliverables
  • Develop future state vendor oversight and operating models
  • Perform vendor service level monitoring
  • Support daily vendor oversight activities
  • Assess daily benefit payment operations conducted by vendors
  • Build operational control structures and identify operational risks, proposing mitigating controls
  • Document SOPs, process flows, and other business operations support documentation
  • Support daily Retiree Services operations where applicable
  • Data gathering and analysis where applicable
  • Assist with new benefit payment client implementation tasks, including:
    • Development of data conversion specifications
    • Reconciliation of converted participant payment totals
    • Tracking and execution of required client and internal documentation
    • Ability to demonstrate RS online client/participant portals
Requirements
  • College degree or equivalent experience
  • 3-5 years of experience in a project environment
  • Working knowledge of Word, Excel, PowerPoint required; Visio and MS Project helpful
About State Street

State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people.

We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance, and savings plans, among other perks.

You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

We truly believe our employees' diverse backgrounds, experiences, and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients.

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