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Front Desk Operations Manager

1 month ago

Atlanta, Georgia, United States Marriott Full time
Job Summary

This entry-level management position is responsible for leading and assisting with the successful completion of daily shift requirements in the Front Office area. The ideal candidate will have a strong focus on guest satisfaction and employee development, with a proven ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Support the Front Desk team in achieving operational goals and objectives
  • Develop and implement strategies to improve guest satisfaction and retention
  • Collaborate with other departments to ensure seamless service delivery
  • Provide coaching and guidance to team members to enhance their skills and knowledge
  • Monitor and analyze key performance indicators to inform business decisions
Requirements
  • High school diploma or equivalent required; 1 year of experience in guest services, front desk, or a related field preferred
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system
What We Offer

Marriott International is committed to providing a comprehensive benefits package that includes competitive pay, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.