Front Desk Representative

4 weeks ago


Atlanta, Georgia, United States HYATT Hotels Full time

Front Desk Clerk Job Description

At HYATT Hotels, we are seeking a skilled and courteous Front Desk Clerk to join our team. As a key member of our front office staff, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.

Key Responsibilities:

  • Assist guests efficiently and professionally at all times.
  • Promptly and effectively deal with guest concerns or issues.
  • Post guest charges, collect payments, and follow all cash handling procedures.
  • Handle guest mail and messages with respect to privacy and professionalism.
  • Be knowledgeable of the hotel brand and various programs.
  • Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.

Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Knowledge of hotel operations and policies.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.


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