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Front Desk Supervisor

1 month ago

Atlanta, Georgia, United States MSCCN Full time
Job Title: Front Desk Supervisor

At MSCCN, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest service, ensuring seamless operations, and leading a team of front desk staff.

Key Responsibilities:
  • Lead and manage the front desk team to ensure excellent guest service and high-quality operations
  • Supervise the front desk and reservation functions to ensure the delivery of superior guest services, security of monies, credit card transactions, and guest information
  • Work closely with the hotel's property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions
  • Establish effective front desk communication and information systems through logs, department meetings, and one-on-one interaction with staff
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered
  • Supervise the daily execution of the shoppe and the pour by ensuring each is stocked and maintained in an orderly and appealing manner
  • Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction
  • Respond to guest complaints or concerns in a prompt and professional manner
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
Requirements:
  • High School diploma or equivalent required
  • Two years of previous hotel experience required
  • Previous background from the extended stay industry preferred
  • Ability to speak, read, and write fluent English; other languages beneficial
  • Professional verbal and written communication skills
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
  • Problem solving, reasoning, motivating, organizational, and training abilities preferred
Benefits:
  • Medical, Dental, and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Education Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Variety of Employee Perks and Discounts