Guest Experience Specialist
5 days ago
Job Title: Guest Experience Specialist
We are seeking a highly skilled and customer-focused individual to join our team as a Guest Experience Specialist. In this role, you will be responsible for providing exceptional guest service, handling front desk operations, and ensuring a seamless check-in and check-out experience.
Responsibilities:
- Provide excellent guest service and ensure a warm welcome to all guests.
- Register guests efficiently and accurately, using various software systems.
- Handle requests for information, mail, and messages in a timely and courteous manner.
- Answer guest inquiries about hotel services, facilities, and hours of operation.
- Establish and maintain good communication with fellow associates and other departments within the hotel.
- Be aware of all rates, packages, and special promotions.
- Obtain necessary information when taking room reservations and follow rate quoting scenarios.
- Familiarize yourself with all hotel policies, house rules, and hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Perform other duties as assigned, including helping coworkers in other areas of the hotel and maintaining a clean and organized work area.
Requirements and Qualifications:
- High school diploma or equivalent required; college coursework in a related field helpful.
- Experience in a hotel or related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
- Demonstrate ability to multitask, be detail-oriented, and problem-solve effectively.
- Must be able to convey information and ideas clearly.
- Estimated salary: $55,000 - $70,000 per year, depending on experience and qualifications.
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