Operations Director

5 days ago


Tucson, Arizona, United States PCRK Group Full time
General Manager

At the PCRK Group, we believe that people are the heart of what we do, so we center our work on relationships and mutual cooperation. We care and put the needs of our team members and clients first to nurture their well-being. We believe in working together to achieve results, both personal and professional, for our team members and clients alike.

About the Role

We are seeking a skilled General Manager to lead our team and drive business growth. As a key member of our management team, you will be responsible for overseeing all aspects of our operations, including sales, customer service, and staff management.

Earning Potential: $50,000 - $60,000 Annually DOE + Bonus Potential

Responsibilities include:

  • Understand, believe in, and uphold PCRK Group and Massage Envy's Mission, Vision and Values
  • Ensures their location is performing and has a laser focus in each functional area of the OKR (Net Active Member Gain, Service Hours, Guests, and Enhancements)
  • Monitor staffing levels across all departments and to ensure all positions are staffed appropriately.
  • Coach, develop, and retrain under performers in sales and service expectations
  • Ensure all licensure, training, and documentation in accordance with state/federal/franchisor/company regulations are current
  • Participate in company and Regional Developer Conference Calls and weekly Operation Director calls
  • Continuously train team on soft skills, business acumen, and metrics to strive for professional development.
  • Facilitates the resolution of customer service issues while successfully identifying and addressing systemic opportunities throughout their organization
  • Promotes and implements new products, services, and initiatives
  • Responsible for location's payroll entry and inventory management
  • Review payroll, inventory, and applicable reports to audit for errors and address profitability related opportunities
  • Host monthly Performance Coaching Plans and partner with Operations Director to address performance concerns and celebrate performance wins
Requirements

To be successful in this role, you will need:

  • Strong analytical, leadership and communications skills
  • Comprehensive understanding of Profit & Loss statements
  • Proficiency in Microsoft Word, Excel, PowerPoint
  • Strong communication and people skills
Benefits

As a valued member of our team, you will enjoy:

  • Compensation that includes base salary, generous commissions, and bonus opportunities
  • Excellent Medical Plans
  • Dental & Vision Insurance
  • Paid Time Off
  • Comprehensive 401k package
  • 40% discount on products
  • Employee Referral Bonuses
  • Free massage/skincare services monthly

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