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Front Desk Coordinator

2 months ago

Birmingham, Alabama, United States solvENT Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at solvENT. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients and visitors, ensuring a smooth and efficient experience.

Key Responsibilities
  • Customer Service: Greet patients and visitors in a courteous and professional manner, addressing their needs and concerns.
  • Scheduling: Prioritize and respond to patient requests, ensuring timely and accurate scheduling of appointments.
  • Administrative Support: Assist with updating patient charts, entering demographic and clinical information, and maintaining accurate records.
  • Supply Management: Work with the operations manager to maintain front office supplies and equipment, ensuring a well-stocked and organized environment.
  • Communication: Answer phone calls in a timely and professional manner, directing calls to the correct teams and departments as needed.
  • Team Collaboration: Assist physician teams and other departments as required, providing support and ensuring seamless communication.
Requirements
  • Experience: Prior experience working as a receptionist, secretary, or similar administrative role, with medical office experience a plus.
  • Interpersonal Skills: Strong interpersonal skills and excellent verbal and written communication skills, with the ability to maintain composure in high-pressure situations.
  • Technical Skills: Strong typing skills and basic knowledge of computer programs, with the ability to learn and adapt to new systems.
  • Education: High school diploma or general education degree (GED), with a bachelor's degree preferred.
  • Background Check: Background check required.
Benefits
  • Competitive Pay: Competitive hourly rate.
  • Paid Time Off: Generous paid time off policy.
  • Medical and Dental Benefits: Comprehensive medical and dental benefits package.
  • Flexible Schedule: Flexible scheduling to accommodate your needs.